Overnight Closer

Job SummaryPlanet Fitness is looking for energetic, hardworking Front Desk Team Members who are passionate about health and fitness to join our amazing team. We have multiple hourly Front Desk positions open! These include part-time and full-time opportunities with flexible schedules. Please feel free to call or email to schedule an interview after submitting your application! 251-308-1020Our Front Desk Members enjoy:A Free Black Card Membership valued at $24.99 monthly - go to any gym nationwide, bring a guest for free, includes free amenities such as heated water pressure beds, massage chairs, tanningA fun, judgement free environment to work inOpportunities to volunteer and network in your local communityContribute to changing our members lives through fitnessThrive in a fast-paced environmentCustomized Work ScheduleWork hard with an amazing group of talented, dynamic member service professionalsFull-time employees get paid time off that increase the longer you work for the companyOther Benefits401K & 401K Match EligibilityHealth, vision, dental, and hospital indemnification insurance eligibility (full-time staff may be eligible for employer paid benefits)Full Time employees receive employer paid Life Insurance policyPaid Time Off EligibilityAccess to Christmas Club savingsThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Key Responsibilities of this high pace environment will include:Membership SALESCustomer SERVICECleaning and SANITATIONEssential Duties and ResponsibilitiesGreet members, prospective members and guests, providing exceptional customer service as well as a friendly and welcoming atmosphereHandle all front desk related activities including:Answer phones in a friendly manner and assist callers with a variety of questionsCheck members into the system, facilitate updates to member's accounts, and respond to member questions and concernsFacilitate guided tours and execute membership salesMaintain and uphold company policies and proceduresPerforming cleaning duties each shift and maintaining cleanliness of the club with walk-aroundsQualifications/RequirementsBasic computer proficiency.Upbeat and positive attitude with a smile!Punctuality and reliability are a must.Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.Strong listener with the ability to empathize and problem solve.Demonstrate diplomacy in all interactions while using appropriate behavior and language.High School diploma/GED equivalent required.Must be 18 years of age or older.Physical DemandsContinual standing and walking during shift.Continual talking in person or on the phone during shift.Must be able to occasionally lift up to 50 lbs.Will occasionally encounter toxic chemicals during shift.Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

Created: 2026-03-10