Senior Customer Service Lead

Position: Senior Customer Service Lead Reports to: Store Manager/Assistant Manager As a Senior Customer Service Lead, you will play a critical role in supporting the Store Management Team, ensuring each shift runs efficiently and effectively. You will also engage in local store marketing initiatives to help achieve sales and profit goals while mentoring team members through performance enhancement and training opportunities. As a Senior Customer Service Lead, your responsibilities will include: Assisting the Store Management Team in managing all aspects of successful operations at Par Mar Stores. Demonstrating strong leadership skills to foster a positive work environment. Collaborating with the Store Management Team to drive sales and profit growth with efficiency. Key Requirements: A passion for success and a desire to grow with the company, ideally with at least one year of retail experience and the ambition to advance your career. Exceptional leadership abilities focused on staff engagement. Outstanding communication skills to effectively interact with customers and team members. Strong customer service commitment. A valid state driver’s license and an insured vehicle are required. Familiarity with food handling and safety guidelines. Commitment to uphold all company policies and procedures. Education and Experience: A high school diploma or equivalent is preferred. Previous experience in retail management is a plus. Physical Requirements: Ability to navigate all areas of the store swiftly. Capable of standing for extended periods on hard surfaces. Must be able to lift, push, and pull up to 40 pounds. In this role, you will enjoy: A comprehensive training program. Opportunities for career advancement. Regular pay increases. Flexible scheduling options. Annual performance reviews. An employee referral bonus program. Full-time benefits including health, dental, and vision coverage. A 401k plan with company matching. Company-paid life insurance. Paid time off. Weekly pay schedule.

Created: 2026-03-10