Director of Professional Services

About Us: Proofpoint is a leading global provider of human- and agent-centric cybersecurity solutions. We prioritize the protection of people, data, and AI agents in their connections across email, cloud, and collaboration tools. Trusted by over 80 of the Fortune 100, 10,000 large enterprises, and millions of smaller organizations, Proofpoint is dedicated to stopping threats, preventing data loss, and enhancing resilience in digital workflows. Our straightforward mission is to secure the digital landscape and empower individuals to work with confidence. Join us in our commitment to defend data and protect people. Our Approach: At Proofpoint, you will collaborate with a global team committed to breaking boundaries in cybersecurity, guided by our BRAVE core values: Bold in our ambitions and innovations Responsive to challenges and opportunities Accountable for results and exceptional outcomes Visionary in our problem-solving approach Exceptional in execution and impact Company Overview: We are passionate about safeguarding people, data, and brands against advanced threats and compliance risks. We hire top talent to: Enhance our renowned security platform Innovate within an evolving cloud architecture Analyze emerging threats and provide insightful, data-driven intelligence Collaborate with customers to address their toughest security challenges Proofpoint's singular devotion to customer protection has established us as a leader in next-generation cybersecurity, with over half of the Fortune 100 relying on us as their security partner. The Role: The Director of Professional Services leads the strategic and operational execution of Professional Services across the Americas East region, focusing on mid-size and large enterprise customers, as well as Federal and SLED segments. This leader is accountable for achieving delivery outcomes, accelerating time-to-value, and ensuring operational excellence through a team that includes Consultants, Service Delivery Managers, and Professional Services Managers. In addition to regional responsibilities, this Director serves as the global leader for the Collaboration Security platform, concentrating on enablement strategies, service standards, and product partnerships across all regions. This role does not directly oversee customer delivery outside of the Americas East region, maintaining accountability for regional leaders while providing global platform leadership by: Defining implementation frameworks and standards for the Collaboration Security platform Developing enablement strategies and capability requirements for the global Professional Services team Supporting execution and advancing goals for our Certified Deployment Partner enablement program Ensuring global technical depth and readiness for deployment Representing Professional Services in a structured partnership with Product Management and Engineering Principal Consultants specializing in the Collaboration Security portfolio will report directly to this Director, driving complex implementations regionally and contributing to global architectural standards, thought leadership, and platform expertise. The Director will be responsible for their performance, development, and alignment to regional delivery and global objectives. This role also oversees resources supporting implementation and consultative services for the Data Security and Governance (DSG) program, ensuring consistency across the Americas with the peer Director leading US West. As the executive escalation point for the Americas East region and a globally recognized authority on the platform, the Director will build credibility with CISOs, CIOs, and senior security personnel, influencing product roadmap direction by conveying field insights and customer needs to Product Management and Engineering. Establishing disciplined operating mechanisms across both regional execution and global platform alignment is key, including KPI dashboards, forecasting accuracy, capacity modeling, standardized methodologies, and formalized feedback loops for products. Your Day-to-Day Responsibilities: Lead and nurture a high-performing Professional Services team aligned to enterprise, Federal, and SLED customers within Americas East. Mentor Principal Consultants and delivery managers in the region directly. Ensure effective delivery of complex SaaS cybersecurity deployments in Americas East. Define global services standards and consultative frameworks for the Collaboration Security platform. Own the global Professional Services enablement strategy for platform products, ensuring worldwide delivery readiness. Collaborate with regional PS leaders to ensure alignment with platform standards and evolving capabilities. Represent Professional Services in product forums, shaping roadmap priorities based on gathered field input. Work closely with CSM, TAM, and Managed Services leadership for streamlined transitions from implementation to customer adoption. Drive disciplined forecasting, utilization management, and capacity planning practices within the Americas East. Oversee efforts to minimize customer churn in Americas East, both proactively through strong delivery and reactively within recovery plans for at-risk customers. Act as the executive escalation lead for significant regional engagements. What You Bring to the Team: Demonstrated success in delivering enterprise-scale multi-product implementations in commercial and regulated public sectors. Experience directly leading senior technical experts (e.g., Principal Consultants, Architects). Proven ability to balance regional operational accountability with global leadership responsibilities. Experience in influencing product roadmaps through structured feedback and cross-functional collaboration. Deep technical knowledge across collaboration security, data protection, cloud architectures, and enterprise integration ecosystems. Strong understanding of the SaaS implementation lifecycle and transition processes to post-implementation teams. Executive presence and the ability to build credibility with senior security leaders. A minimum of 4 years managing managers or principal-level experts. 8+ years of leadership experience within technical services, cybersecurity, or SaaS sectors. Why Choose Proofpoint? At Proofpoint, we believe that an exceptional career experience encompasses a robust compensation and benefits package. Here are just a few reasons to consider joining us: Competitive compensation Comprehensive benefits Career advancement on your terms Flexible work environment Annual wellness and community service days Ongoing recognition for your contributions Global networking opportunities Our Culture: Our culture fosters values that inspire belonging, empower purpose, and drive success for everyone. We encourage applicants from all backgrounds and experiences. If you require accommodations during the application or interview process, please reach out to . How to Apply: If you are interested, please submit your application along with any supporting materials—we look forward to hearing from you! In line with Proofpoint values and applicable laws, we provide this information for pay transparency and equity. Our compensation reflects labor costs across different U.S. markets, and pay varies according to job-related skills and experience. The actual offer will be tailored to the individual candidate. The provided range may represent a candidate range and may not reflect the entire range for established team members. This role may be eligible for variable compensation and/or equity. We offer a competitive benefits package, including flexible time off, a comprehensive well-being program with paid Wellbeing Days and Volunteer Days every year, and a three-week Work from Anywhere option. Base Pay Ranges: SF Bay Area, New York City Metro Area: Base Pay Range: $200,300.00 - $293,810.00 USD California (excludes SF Bay Area), Colorado, Connecticut, Illinois, Washington DC Metro, Maryland, Massachusetts, New Jersey, Texas, Washington, Virginia, and Alaska: Base Pay Range: $167,300.00 - $245,355.00 USD All other cities and states excluding those listed above: Base Pay Range: $152,900.00 - $224,235.00 USD Proofpoint has received six Best Places to Work Awards in 2024 by Comparably, including accolades for Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams. As a leader in human-centric cybersecurity, Proofpoint safeguards half a million customers, including 87 of the Fortune 100. Our mission is to stay ahead of malicious threats and protect the digital world. Join us in our mission to secure data and defend people. Our BRAVE Values: At Proofpoint, we embody bravery in all that we do. Our values are not just statements: they influence our daily work, collaboration, and growth. We seek individuals ready to challenge conventions, responsive to evolving threats, and accountable for driving genuine impact. We appreciate visionary thinkers who anticipate future needs and advance cybersecurity, and we celebrate exceptional execution that helps us continue to protect data and people. Proofpoint is an equal opportunity employer, hiring without regard to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability. Find your community, your supporters, and your biggest advocates. We believe work is better when surrounded by inspiring people—those who share ideas, support you, and genuinely want to see you flourish. That's why we provide social circles, sponsored networks, and connection points across teams and time zones—to help you find your community and thrive together. This isn't merely a job—it's a mission to protect people and defend data in a fast-paced world. We are shaping the future of human-centric cybersecurity, and that future is inclusive. We take ownership, act swiftly, and hold ourselves accountable—essential elements to maintain our edge. Together, we succeed. Be empowered to reach your full potential through meaningful challenges and tailored support suited to your goals. Whether you are progressing as a leader or advancing from good to exceptional, we are here to aid your journey. Proofpoint is an equal opportunity employer, hiring without discrimination based on race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status, or disability.

Created: 2026-03-10