Director of Intake

Director of Intake Monsey, NY / Brooklyn, NY (Split Location) $130K–$150K (DOE) Industry: Home Care / Healthcare Services Position Overview A rapidly growing home care organization is seeking a Director of Intake to lead and scale its patient onboarding function. This is a critical leadership role overseeing the intake department, managing team performance, and building intake operations across both Muncie and Brooklyn. The ideal candidate is a hands-on people manager with strong onboarding and intake process experience—preferably in home care or healthcare—who can motivate, assess, and develop a growing team while collaborating closely with senior leadership. Key Responsibilities Leadership & Team Management • Lead and manage the Intake team (initially ~5 staff, with planned growth across Muncie and Brooklyn). • Assess performance, motivate team members, and hold staff accountable to KPIs and service standards. • Serve as an escalation point for intake-related staff and client issues. • Participate in leadership meetings and collaborate with cross-functional directors. Intake & Onboarding Operations • Oversee the full patient/client onboarding process, including eligibility screening, questionnaires, service explanations, and intake workflows. • Ensure intake processes are efficient, compliant, and scalable across multiple locations. • Train, coach, and develop intake staff on best practices and procedures. • Partner with other departments (coordination, clinical, operations) to ensure seamless onboarding and service initiation. Growth & Expansion • Build and expand intake operations in Brooklyn while maintaining strong oversight of the Muncie team. • Maintain visibility with both teams through a hybrid presence (travel between sites required). • Implement process improvements and operational enhancements as the organization scales. Qualifications & Experience Required • 3+ years of people management experience (non-negotiable) • Experience managing an intake, onboarding, or client onboarding function • Strong leadership, communication, and team development skills • Ability to assess performance, coach staff, and manage escalations • Experience working cross-functionally with senior leadership Strongly Preferred (Priority Order) 1/. Intake leadership experience in home care 2/. Intake leadership in healthcare (ABA, behavioral health, clinical services, etc.) 3/. Intake/onboarding leadership in human services (housing, social services, case management) 4/. Client onboarding leadership in banking, financial services, or professional services Location & Work Structure • Candidates may be based in Monsey or Brooklyn • If based in Muncie: travel to Brooklyn periodically (1–2x/month; flexible) • If based in Brooklyn: travel to Muncie ~2x/week on an ongoing basis • Transportation support available if needed Email resume to:

Created: 2026-03-10