Cloud Support Engineer I

Are you ready to tackle innovative cloud computing solutions and address some of the most complex technical problems in the world? Do you have a strong passion and drive to engineer and operate one of the largest cloud infrastructures globally, contributing to a better future for all? This is an exciting chance to leverage cutting-edge cloud technologies to assist U.S. Government agencies in realizing innovative cloud solutions and overcoming technical challenges. At AWS, we've assembled specialized service teams dedicated to our work with the U.S. Intelligence Community. We're constructing some of the most extensive and intricate distributed systems worldwide, and we need flexible individuals to help us implement and operate these systems. The AWS Intelligence team is in search of highly motivated engineers who emphasize operational excellence and are skilled in troubleshooting complex system operations. If you have a strong understanding of Linux, networking, and general cloud services, we want you on our team. We seek engineers who can think big and simplify intricate problems while ensuring our customers receive the best experience possible. In this role, you'll be tasked with executing a defined set of responsibilities on schedule. You will also identify inefficient processes and recognize when technical implementations have defects or fail to be highly available, performant, or maintainable. Understanding operational risks is crucial, as is the ability to resolve, mitigate, or escalate concerns promptly. Please note, this is a shift work position requiring 24/7 operations, and you may need to work nights and/or weekends. This position mandates that the selected candidate currently possesses and maintains an active TS/SCI security clearance with polygraph, and agrees to opt into a commensurate clearance for each government agency for which they perform AWS work. A typical day might involve diving deep to discover the root cause of a customer issue, investigating negative metric trends, or discussing innovative new methods to automate operational processes. As a team member, you'll collaborate with a dedicated group of engineers committed to providing troubleshooting and operational support while innovating to automate tasks. About AWS AWS is the world's most comprehensive and widely adopted cloud platform. We pioneered cloud computing and continue to innovate, which is why customers from successful startups to Global 500 companies rely on our robust suite of products and services to empower their businesses. We value diverse experiences, so even if you don't meet all of the preferred qualifications and skills listed in the job description, we encourage you to apply. If your career is just beginning or has taken a non-traditional path, don’t let that deter you from applying. Our culture of inclusion empowers our Amazonians to achieve outstanding results for our customers. If you have a disability and require workplace accommodations or adjustments during the application and hiring process, please reach out for more information. The base salary for this position ranges from $91,000.00 to $152,000.00 annually, depending on location, with additional compensation including sign-on payments and restricted stock units. We also offer comprehensive benefits such as health insurance, 401(k) matching, paid time off, and parental leave. Locations: USA, MD, Columbia; USA, VA, Arlington; USA, VA, Herndon. We are an equal opportunity employer and do not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Created: 2026-03-10