Personal Banking Specialist

Personal Banking Specialists at UMB are dedicated relationship builders who excel in identifying customer needs and providing tailored financial solutions. We prioritize making banking straightforward and accessible while ensuring every client feels valued. UMB branches offer numerous opportunities to enhance your financial knowledge while advancing your career in Consumer banking. We believe in nurturing conversations through questions that lead us to make meaningful financial recommendations. Our approach to relationship banking is personalized, setting us apart in delivering an exceptional customer experience. Your role as a Personal Banking Specialist will not only contribute to UMB's business success but also support your professional aspirations. You will receive comprehensive training on UMB's products, the sales process, and how to offer effective financial solutions. Expect to collaborate closely with UMB leaders, benefiting from their mentorship and industry insights. In this role, you will focus on: Engaging customers with personalized questions to transform routine transactions and service requests into meaningful cross-selling opportunities, enhancing customer relationships. Proactively generating sales by reaching out to leads, visiting businesses to promote workplace banking, and establishing referral networks. Meeting daily performance metrics while effectively managing competing priorities. Mastering processes such as transactions, cash drawer management, and completing bank documentation, ensuring adherence to industry and legal standards. Performing additional duties as assigned. We’re excited to meet candidates who: Thrives in a dynamic, sales-focused environment and welcomes coaching and feedback to improve sales performance. Utilizes expert product knowledge and communication skills to assess customer needs and positively impact their financial well-being. Excels in communicating effectively, maintaining a positive demeanor, and enjoys problem-solving for positive customer outcomes. Demonstrates attention to detail when processing documents and explaining product features. Holds a high school diploma or equivalent. Brings at least one year of experience in retail customer engagement and product sales or similar experience. Possesses reliable transportation and flexibility to work branch hours, including weekends and some evenings. Can obtain NMLS registration within 90 days. Target Pay: $22-23/hr Compensation Range: $32,640.00 - $62,640.00 The listed compensation range reflects UMB's standard for this role; actual compensation may differ based on location, experience, and other factors. This range does not reflect the full earning potential for this role. For details on benefits, please refer to the job posting. UMB provides competitive and diverse benefits to eligible associates, including Paid Time Off; a 401(k) matching program; annual incentive pay; holidays; comprehensive medical, dental, and vision insurance; various accounts for health and dependent care; and additional support programs. Are you ready to join a community that values you? At UMB, we are a community of individuals who care for our work, each other, and our surroundings. Here, you can expect meaningful engagement, support for causes important to you, and opportunities for growth and varied career paths within the company. UMB is committed to diversity and inclusion, providing equal opportunities regardless of race, color, gender, national origin, age, disability, or any other protected status. For accommodation requests due to disability, please reach out to our talent acquisition team via email. Who we are: More than just a company, we are advisors and friends, here to assist you in building a solid financial foundation for success.

Created: 2026-03-10