Customer Service Support Rep

Client Services Representative Labcorp is seeking a Client Services Representative to join a dynamic team at Center for Disease Detection (CDD) in San Antonio, TX. Work Schedule: Monday-Friday 8 AM - 6 PM and 9 AM - 5 PM Rotational Saturday (additional hours/days may be required as needed) Job Responsibilities Act a liaison between Center for Disease Detection (CDD), the customer base and patients and sales reps Communicate with all laboratory departments along with outreach to other Center for Disease Detection (CDD) sites Answer and assist incoming call requests status updates, patient test medications, updating patient/client information and supplies requests Investigate and resolve any patient or client concerns in a timely manner Interact with internal and external customers in a courteous, friendly and professional manner while following documented quality protocols Participate in activities designed to improve employee satisfaction, customer satisfaction and team performance Work in multiple databases to manage and resolve a wide variety of needs related to patient cases within any stage of testing Review test forms for accuracy, resolve and document any discrepancies Perform administrative support for medical record management and CRM data maintenance to assure HIPAA compliance Flexibility and willingness to perform other job-related tasks as requested, in support of the lab's success and overall patient care Minimum Qualifications High School Diploma or GED equivalent required Preferred Qualifications Associate's degree or higher Additional Job Standards Experience working in a call center environment Experience in customer service Experience in the healthcare industry, such as a physician's office, clinic or hospital Experienced in managing multiple applications, using two monitors, with strong organizational skills Excellent multitasking abilities while maintaining focused attention to details Flexibility and ability to manage and adapt to changing priorities quickly Strong verbal and written communication skills, excellent ability to listen and respond, and always courteous Well-versed in applications like Microsoft Outlook, Excel, Word, and willingness to learn new applications Bilingual in English and Spanish highly desirable At Labcorp we have a passion in helping people live happy and healthy lives. Every day we provide vital information that helps our clients and patients understand their health. If you are passionate about helping people and have a drive for service, then Labcorp could be a great next career step! All job offers will be based on a candidate's skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Labcorp is proud to be an Equal Opportunity Employer: Labcorp strives for inclusion and belonging in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications and merit of the individual. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law. We encourage all to apply. If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at Labcorp Accessibility. For more information about how we collect and store your personal data, please see our Privacy Statement.

Created: 2026-03-11