Know Your Client Operations Senior Officer

Know Your Client Operations Senior Officer Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The KYC Operations Sr Officer is a senior-level position responsible for leading Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team. The overall objective of this role is to lead in the development and management of a dedicated internal KYC (Know Your Client) program at Citi. Responsibilities: Represent Know Your Client (KYC) team in multiple forums, internally and externally, including senior management discussions and key stakeholder meetings across the business, compliance and operations to provide transparency on initiatives Drive administrative, operational, reporting and quality improvements through partnership with internal teams Manage financial control by applying a comprehensive understanding of the department Profit & Loss (P&L), including appropriate accruals, client allocations, the impact of capitalization, recovery and fixed price contracts in order to improve operational efficiency and productivity Work with leadership to support the business people strategy as well as the communication strategy for the department Work with Global KYC management team to provide strategic direction and develop all aspects of the KYC control environment (e.g., people, process, technology and governance) Leads the facilitation, coordination, and arbitration of cross-functional macro level topics within/across programs and with Senior Management. Leads the identification and drive resolution of issues, including those outside established programs of work. Ensure proper and effective governance of tasks and processes with reference to internal policy and external regulation Partner with Compliance, the business and KYC teams globally on interpretation and implementation of new Anti-Money Laundering (AML) policies managing directly the impact to the control environment Develop project plans and ongoing KYC training plans related to business, product and AML policies including review and attestation processes Assess and manage changes to the KYC control environment delivered though process, policy and technology change Drive continuous improvements to quality of data, control reporting and associated metrics to increase global consistency Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards. Qualifications: 10+ years of Wealth Management and/or Retail Banking business lines with specific focus on Financial Crimes and prior operational experience in AML/KYC First-class leadership and influencing skills, including experience managing teams. Excellent verbal and written communication skills. Track record of managing internal relationships and demonstrated experience in leading sustained change management efforts Possesses strong analytical skills and has high attention to details Highly motivated, organized, and methodical Demonstrated team player Strategic thinker with product mindset able to see and document the path from problem to solution and challenge the status quo. Education: Bachelor's degree/University degree or equivalent experience Master's degree preferred

Created: 2026-03-11