Service Manager

Position Overview: Meta Power Solutions is seeking a Service Dispatch and Client Relations Manager to handle customer-facing issue resolution and service dispatch. This role blends case management, technical understanding of Power Generation/electrical equipment, and outstanding customer service to resolve issues efficiently while preserving client trust. This position is on site M-F 8:30 am to 5:00 pm at our Lake Park, Florida office and IS NOT OPEN FOR REMOTE WORK. There could be relocation assistance for the right candidate but we prefer local candidates with prevsious CS and Dispatch experience in a National setting in Electrical Services. Key responsibilities: Manage service calls and dispatch for 3 service technicians. Receive, triage, and manage customer-facing issues related to transformers, switchboards, and associated equipment; document case details, severity, remediation and document in Salesforce. Documentation of every aspect of cases in Salesforce. Act as the primary liaison between customers, field technicians, engineering, and operations to investigate, diagnose, and resolve issues. Lead root cause analysis for escalated cases; coordinate corrective actions, preventive measures, and follow-up to ensure issue closure. Provide timely case updates to customers and internal stakeholders; communicate clearly about timelines, actions taken, and expected resolutions and document in Salesforce accordingly. Coordinate warranty, service, and repair activities; manage service level agreements (SLAs) and customer expectations. Proactively identify patterns or recurring problems; initiate continuous improvement initiatives (training, process changes, documentation updates). Maintain a customer-centric mindset, demonstrating empathy, responsiveness, and professionalism in all interactions. Prepare post-resolution reports and summary communications for customers and internal leadership. Required qualifications: Bachelors Degree or equivalent experience of 5-10 years Electrical Industry customer service or Project Management experience. 3-5 years of experience dealing with electrical equipment installations or service, with a focus on transformers and switchboards, including hands-on or field service background (preferred). Local to Lake Park, Florida, or within a reasonable commutable distance. Salesforce experience required (minimum 5 years) for case management, ticketing, and customer data management; ability to create, track, and close cases efficiently. Exceptional organizational skills with meticulous attention to detail and ability to manage multiple cases simultaneously. Outstanding responsiveness and communication skills; ability to translate technical information for non-technical customers. Strong problem-solving and analytical abilities; proactive in driving timely resolutions. Customer service mindset with a calm, professional demeanor under pressure. Preferred qualifications: Background in electrical engineering, electrical trade, or technical field service. Certification in customer service management or problem-solving methodologies (e.g., ITIL, Six Sigma) a plus. Experience with field service scheduling, dispatch, and technician coordination. Job Type: Full-time

Created: 2026-03-11