Account Management Billing Coordinator

Account Management Billing Coordinator Do you love building relationships while keeping things organized and on track? Are you someone who can balance empathy with accountability? Do you believe in protecting trust while delivering exceptional service? If so, the Better Business Bureau (BBB) Great West + Pacific may be your next great adventure! We're looking for an Account Management Billing Coordinator to join our dynamic Account Management team. In this role, you'll play a key part in retaining our Accredited Businesses (ABs), guiding them through billing and payment conversations, proactively addressing past due accounts, and helping uphold the integrity of the BBB brand. Why Join Us? At BBB, our culture is rooted in integrity, respect, and teamwork. We work hard, support one another, and celebrate wins together. Our reputation as a great place to work reflects our commitment to our people just as much as our mission. And yes the benefits are pretty great too: Medical, Dental, and Vision Insurance eligibility the first of the month after start date 100% employer-paid life insurance Instant Paid Time Off (PTO) available after your first day 16 paid holidays annually, plus your birthday off Safe Harbor 401(k) with immediate vesting and generous company match up to 6% Opportunities for professional development and growth A supportive team environment focused on excellence and service What You'll Do: Actively retain BBB Accredited Businesses by engaging in timely outreach, resolving past due balances on full pay and monthly accounts, and guiding businesses toward continued accreditation Manage a collections caseload through a structured 60-day collection and outreach process Initiate proactive outreach to past due Accredited Businesses, clearly communicate payment expectations, and work toward timely resolution to protect accreditation status Conduct professional and empathetic outreach via phone and email Document all contact attempts clearly and accurately Support processes related to renewals, declines, reinstates, new owners, branches/affiliates, and out-of-business accounts Stay current on team KPIs, OKRs, billing best practices, and policy updates Provide exceptional customer service while remaining neutral and brand-aligned Assist with the Secure Payment Line during working hours Ensure database accuracy by recording detailed and consistent notes Respond to all correspondence within one business day Collaborate with team members and step in to support when needed Participate in regular team meetings and one-ons Support ad review, misuse, licensing processes, and other special projects as assigned What Will Drive Success: Strong communication skills with the ability to adapt your style to different personalities Confidence in discussing financial obligations, maintaining professionalism during difficult conversations, and balancing empathy with firm accountability. Ability to stay neutral, solution-focused, and policy-aligned Excellent organization and time management skills Detail-oriented with strong documentation habits Comfort working toward individual and team performance goals At BBB, we embrace diversity and strive to create an inclusive environment that allows all team members to thrive. We foster a culture in which our differences are celebrated; our differences are what makes us a Better Business! We are proud to be an Equal Employment Opportunity. We will not discriminate based on race, color, gender, gender identity, religion, sexual orientation, national origin, age, marital status, disability status, citizenship status, veteran status, or any other characteristic prohibited by Local, State, or Federal law. Discrimination, retaliation, or harassment based upon any of these factors is inconsistent with our core values and will not be tolerated.

Created: 2026-03-11