Front Desk Staff

Front Desk Coordinator / Patient Services Representative Job Summary The Front Desk Coordinator serves as the first point of contact for patients, visitors, and staff within the department. This role is responsible for delivering a welcoming, professional experience while supporting administrative, scheduling, and patient registration functions to ensure efficient departmental operations. Key Responsibilities Greet and assist patients, visitors, and staff in a courteous and professional manner Check patients in/out and verify demographic and insurance information Schedule, confirm, and adjust appointments as needed Answer and direct incoming phone calls Maintain accurate patient records within the electronic medical record (EMR) system Collect required documentation and obtain necessary forms/signatures Handle general administrative tasks (filing, scanning, data entry) Coordinate communication between patients and clinical staff Ensure patient privacy and confidentiality at all times Provide exceptional customer service while managing multiple priorities Requirements High school diploma or equivalent Prior customer service or administrative experience Strong communication and interpersonal skills Basic computer proficiency Ability to maintain professionalism in a fast-paced environment Strong attention to detail and organizational skills

Created: 2026-03-11