Cincinnati - Customer Service Assistant 1

Cincinnati - Customer Service Assistant 1 Organization: Workers' Compensation Agency Contact Name and Information: BWC Human Resources Unposting Date: Mar 12, 2026, 3:59:00 AM Work Location: Cincinnati Claims Office, 135 Merchant Street, Springdale 45246 Primary Location: United States of America-OHIO-Hamilton County-Springdale Compensation: $21.93/Hr. Schedule: Full-time Work Hours: 8:00am to 5:00pm Classified Indicator: Classified Union: OCSEA Primary Job Skill: Customer Service Technical Skills: Clerical & Data Entry, Customer Service Professional Skills: Attention to Detail, Responsiveness, Verbal Communication, Written Communication A Little About Us: With roughly 1,500 employees in seven offices across Ohio, BWC is the state agency that cares for Ohio workers by promoting a culture of safety at work and at home and ensuring quality medical and pharmacy care is provided to injured workers. For Ohio employers, we provide insurance policies to cover workplace injuries and safety and wellness services to prevent injuries. Our Culture: BWC is a dynamic organization that offers career opportunities across many different disciplines. BWC strives to maintain an inclusive workplace. We begin by being an equal opportunity employer. Employees can participate in and lead employee work groups, participate in on-line forums and learn about how different perspectives can improve leadership skills. Our Vision: To transform BWC into an agile organization driven by customer success. Our Mission: To deliver consistently excellent experiences for each BWC customer every day. Our Core Values: One Agency, Personal Connection, Innovative Leadership, Relentless Excellence. Job Description What Our Employees Have to Say: BWC conducts an internal engagement survey on an annual basis. Some comments from our employees include: BWC has been a great place to work as it has provided opportunities for growth that were lacking in my previous place of work. I have worked at several state agencies and BWC is the best place to work. Best place to work in the state and with a sense of family and support. I love the work culture, helpfulness, and acceptance I've been embraced with at BWC. I continue to be impressed with the career longevity of our employees, their level of dedication to service, pride in their work, and vast experience. It really speaks to our mission and why people join BWC and then retire from BWC. What You'll Be Doing: Receives CoreSuite (CS) worklist (i.e., diary note) from member of the Customer Care Team (CCT) (e.g., nurse, CSS) to schedule BWC requested exams (e.g., C92/C92A, IME, Statutory Exams) with BWC Disability Evaluator Physicians (DEP). Flows up with physicians to ensure timely receipt of physicians' reports (e.g., CS worklist, COGNOS Reports). Receives instruction from CCT members on types of doctors to schedule for exams & references DEP listing to contact pre-approved physicians based on pre-identified specialties (e.g., Orthopedic specialists, PM&R, Psychologists). Verifies exam packet contains requisite forms (e.g., C123's, C253's, C143, IME worksheet) & prints upon request of Customer Care Team, reschedules exams missed or cancelled with IW, DEP &/or CCT). Updates CS exam scheduling window by entering updated information related to DEP exam (e.g., exam scheduled, requested, attended, report received, exam related diaries). Generates & mails correspondence (e.g., schedule or reschedule medical exams). Contacts IW, as needed to obtain exam availability, confirm appointment and/or cancel exams. Generates Cognos reports as need to support the exam scheduling process. Why Work for the State of Ohio Medical Coverage Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period Paid time off, including vacation, personal, sick leave and 11 paid holidays per year Childbirth, Adoption, and Foster Care leave Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more) Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS) & Optional Deferred Compensation (Ohio Deferred Compensation) Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position. Qualifications To Qualify, You Must Clearly Demonstrate: 3 months training or 3 months experience in office practices & procedures AND 1 course or 3 months experience in public relations or customer service to include techniques for dealing with difficult people AND 1 course or 3 months experience in typing, keyboarding, data entry or word processing AND 1 course or 3 mos. exp. in operation of personal computer. Or equivalent of Minimum Qualifications for Employment noted above. Job Skills: Customer Service Major Worker Characteristics: Knowledge of BWC & Industrial Commission (IC) policies & standard operating procedures; applicable state & federal regulations governing documents processed, reviewed &/or prepared; public relations; BWC claims documents & forms; SI; IC; CCT; BWC claims-related terminology; scanning & imaging; TPAs; MCOs; Document Renaming Policy. Skill in operation of PC to efficiently log & enter data; Claims Management System; SharePointand the DEP Databaseuse of general office equipment (e.g. telephone, fax machine). Ability to solve practical, everyday problems, gather, collate & classify information about data people or things; handle routine inquiries from & contacts with injured workers, employers, legislators; add, subtract, multiply, & divide whole numbers, fractions, percentages, & decimals; deal with problems involving several variables within familiar context; read, copy, & record figures; read short sentences with concrete vocabulary; copy records precisely without error; gather, collate, & classify information about claim files; move fingers easily to perform manual functions repeatedly; assess questions & provide appropriate info or referral; cooperate with co-workers on group projects. EEO & ADA Statement: The State of Ohio is an Equal Employment Opportunity Employer and prohibits discrimination and harassment of applicants or employees due to protected classes as defined in applicable federal law, state law, and any effective executive order. The Ohio Bureau of Workers' Compensation is committed to providing access and reasonable accommodation in its employment opportunities pursuant to the Americans with Disabilities Act and other applicable laws. To request reasonable accommodations related to disability, pregnancy, or religion, please contact the ADA mailbox . BWC OCSEA Selection Rights: This position shall be filled in accordance with the provisions of the OCSEA Collective Bargaining Agreement. BWC bargaining unit members have selection rights before non-bargaining unit members. All other applications will only be considered if an internal bargaining unit applicant is not selected for this position. Salary Information: Hourly wage is expected to be paid at step 1 of the pay range associated with the position for candidates who are new employees of the state. Current employees of the state will be placed in the appropriate step based on any applicable union contract and/or requirements of the Ohio Revised Code. Movement to the next step of the pay range (a roughly 4% increase) will occur after six months, assuming job performance is acceptable. Thereafter, an employee will advance one step in the pay range every year until the highest step of the pay range is reached. There may also be possible cost of living adjustments (COLA) and longevity supplements begin after five (5) years of state service. Educational Transcripts: For any educational achievements to be considered during the screening process, you must at least attach an unofficial transcript that details the coursework you have completed. All applicants must submit an Ohio Civil Service Application using the online Ohio Hiring Management System. Paper applications will not be accepted. Background Check: Prior to an offer of employment, the final applicant will be required to sign a background check authorization form and undergo a criminal background check. Criminal convictions do

Created: 2026-03-11