Customer Service Representative and Dispatcher - ...

Customer Service Representative And Dispatcher Midland Sand is seeking a dynamic and organized individual to join our team as a Customer Service Representative and Dispatcher. As a pivotal part of our company, you will be the face and voice of Midland Sand, interacting directly with our valued customers and ensuring seamless operations behind the scenes. Key Responsibilities: Customer Communication: Engage with customers over the phone, email, & text providing assistance, answering questions, and addressing concerns with professionalism and courtesy. Product Knowledge: Learn about our range of products and their applications to confidently advise customers on the best solutions. Order Management: Handle incoming calls and online orders efficiently, ensuring accuracy and timeliness. Complaint Resolution: Effectively manage customer complaints and inquiries. Dispatching: Schedule deliveries and assign drivers, ensuring timely fulfillment of orders. Team Collaboration: Communicate effectively with other office staff and drivers to coordinate operations smoothly. Interpersonal Skills: Demonstrate strong interpersonal skills, maintaining a positive attitude and building rapport with customers and colleagues alike. MS Office & CRM Proficiency: Utilize MS Office Applications and our CRM platform for various tasks such as data entry, scheduling, and reporting. Previous experience with CRM systems is a plus. Requirements: High school diploma or equivalent. Previous experience in customer service is preferred. Ability to multitask and prioritize responsibilities effectively. Strong communication skills, both verbal and written. Detail-oriented with a proactive approach to problem-solving. Proficiency in Microsoft Excel is required. Ability to work independently as well as part of a team. Why Join Us: Friendly and supportive work environment that values teamwork and integrity. Make a difference by contributing to a company that is committed to quality and customer satisfaction. If you are ready to bring your customer service expertise to Midland Sand and thrive in a dynamic role that combines customer interaction with logistical coordination, we encourage you to apply today. Join us in delivering exceptional service and building lasting relationships with our customers!

Created: 2026-03-11