Head Teller, Millbrae Branch

Head Teller, Millbrae Branch Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact. Job Overview The Head Teller is an entry-level position responsible for executing day-to-day banking activities, including the delivery of client-facing services and processing transactions, in coordination with the Customer Service function. The overall objective is to utilize banking knowledge to provide high quality customer service and to help the branch generate revenue by delivering optimal solutions. Responsibilities include: Executing daily, weekly and monthly operational tasks, inspections and correspondence with virtual branch support Leading and mentoring tellers through assigning work and providing technical guidance when needed Serving as the first point of contact for Citi clients and providing a positive first impression through friendly and efficient customer service Performing efficient and accurate banking transactions including, managing cash supply for the branch, processing incoming/outgoing cash deposits, and maintaining branch vault cash Adhering to bank policies, operational controls, and regulatory procedures to ensure the safety and security of customer and bank assets Ensuring all client needs are met and effectively managing any client issues/concerns, escalating as needed Maintaining working knowledge of client accounts as well as new and existing products and services offered Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics. Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency. Qualifications include: 1 year relevant experience Demonstrated sales and customer service experience Money handling experience Demonstrated leadership skills Effective problem solving and communication skills Ability to work well in a team oriented environment Education: High School diploma or equivalent Preferable language skills - Chinese

Created: 2026-03-11