Client Support Specialist

Customer Support Representative Support clients via ticketing, phone, chat and social media channels in a timely manner Stay up to date on new product features and improvements, as well as web trends Provide support, training, best practice, and implementation assistance across our Content Management System and suite of products Troubleshoot, investigate, and create detailed software bug reports, and product enhancement requests Participate daily in team stand-up meetings covering challenging tickets, software bugs, and other items of note Ability to solve a portion of incoming calls while on the phone, summarizing and escalating others as appropriate Strengthen the Finalsite brand by exhibiting excellence in product knowledge and customer service 2+ years of Customer support/service experience Familiarity with Database Management Understanding of the differences between various web browsers Skill to use a personal computer and MS Office Products Capable of creative, "outside of the box" thinking Knowledge of modern office procedures and methods Knowledge of modern business communication standards, styles, and formats Ability to handle and resolve recurring problems Strong interpersonal skills Attention to detail Self-starter

Created: 2026-03-11