Collections Specialist - Key Accounts

Senior Collections Specialist Join our Collections team where you'll be the strategic financial partner for our major retail accounts. This role offers the perfect blend of relationship management, financial analysis, and problem-solving in the fast-paced retail industry. You'll play a crucial role in optimizing cash flow while maintaining strong partnerships with our key big-box retail clients. What You Will Do: Strategic Account Management: Own and optimize collections for a portfolio of major big-box retail accounts Financial Analysis: Monitor aging reports and proactively manage past-due accounts with data-driven approaches Problem Resolution: Research and resolve complex customer deductions including shipping violations, allowances, pricing discrepancies, and RMA issues Cross-Functional Collaboration: Partner with internal teams to validate deductions and ensure accurate resolution Dispute Management: Lead dispute processes within claim timeframes and drive resolution to completion Process Improvement: Maintain detailed transaction records and contribute to process optimization initiatives What We Need From You: Experience: 3+ years of collections experience with major accounts (retail industry strongly preferred) Technical Skills: Advanced proficiency in MS Office Suite, especially Excel; experience with EDI accounts Industry Knowledge: Familiarity with vendor portals and chargeback reconciliation processes Communication: Excellent written and verbal communication skills with proven relationship-building abilities Mindset: Strong analytical thinking, attention to detail, and ability to thrive in a fast-paced environment The pay range for this position is $28.00-$33.00/hr USD. Skechers, a global Fortune 500 company, develops and markets a diverse range of lifestyle and performance footwear, apparel, and accessories. Serving over 180 countries and territories, Skechers connects customers to products through department and specialty stores, e-commerce and digital stores, and through our more than 5,300 Skechers retail locations. Skechers is committed to providing a safe, inclusive, and respectful work environment. Skechers provides equal employment opportunities for all employees and applicants for employment without regard to race, color, religion, gender, gender identification and expression, national origin, marital status, age, disability, genetic information, military status, sexual orientation, or any other protected characteristic established by local, state or federal law. Applicants for employment who require a reasonable accommodation to apply for a job should request appropriate accommodation by emailing .

Created: 2026-03-11