Assistant Program Manager

Hope Mission Statement Code PGM012 The mission of Hope the Mission is to prevent, reduce and eliminate poverty, hunger, and homelessness by offering immediate assistance and long-term solutions. Position Purpose and Summary Working under the supervision of the Program Manager of Interim Housing, the Assistant Program Manager supports all programmatic and operational functions for the site, provides oversight to shelter support staff, and fulfills the mission by successfully providing leadership and supervision for the program (overall management oversight during times of Program Manager absence). The Assistant Program Manager ensures that new projects, supportive services, and housing programs are in-line with best and evidence-based practices for working with people experiencing homelessness (e.g., Trauma-Informed Care Principles, Harm Reduction, and Housing First). This position requires being on-call as needed to respond to emergencies and driving (Travel: 25%). Primary Duties and Responsibilities Provide operational support and coverage of all programmatic components including accurate, up-to-date, data collection, quality assurance, and contract management adhering to guidelines set for in the Scope of Work. Includes but is not limited to: Support in managing timely progress of program goals, objectives, and performance targets, making necessary adjustments in a timely manner to improve outcomes. Ensure program/contract compliance as per guidelines and requirements mandated by the programs, regularly reviewing logs, records, and data. Conduct regular file reviews to ensure the accuracy and integrity of all documentation. Assist with client issues as needed (conflicts and complaint resolution) using de-escalation and mediation techniques. Ensure implementation of housing first, harm reduction, and trauma-informed care methodologies when appropriate. Supports the development, enhancement, delivery, and modifications (as needed) of services provided, adjusting when necessary. Oversee implementation of problem-solving strategy, interventions, and screening tools. Oversee provision of emergency service referrals (domestic violence, human trafficking & sexual assault) and warm handoff referrals when appropriate. Supervises all staff and the corresponding job duties assigned to each position. Provide training and support to staff. Assist in the development of written rules, procedures, and program guidelines. Support in maintaining accurate and complete participant files, exit files, timesheets, daily activity reports, mileage logs, payment reimbursement, and other reports as directed. Establish and maintain positive, productive working relationships with community partners and community stakeholders including mental health programs, shelter programs, local law enforcement, local neighborhood councils (and other local officials), and providers of services and resources to homeless persons. Attend staff meetings, case conferences, and training workshops, and community meetings as needed. Update monthly OSHA forms. Monitor the medication cabinet and review all medication records. Review shift reports to monitor staff performance and compliance. Follow-up on all incident reports and Grievances Conduct and participate in training for the Program staff. Ensure that the property and its surroundings are well-maintained and clean. Regularly inspect bathroom facilities to verify clean, sanitary conditions. Report any maintenance issues or need for repairs to the supervisor in a timely fashion. Regularly inspect units, dorms, and rooms, to ensure they are in working order. Train janitorial and hygiene staff in proper protocol for site/bathroom maintenance. Submit all supply orders and oversee inventory tracking list Assist with coordination of resident chores and assignments; oversee the maintenance of shelter linen, clothing, and supply rooms. Ensure monthly safety and fire drills are conducted in accordance with risk & safety department Trains staff on the use of security and surveillance systems. Self-identify potentially unsafe systems/processes/situations and take the initiative to report to the Program Manager. Establish and/or maintain good rapport and working arrangements with co-workers, including the management team, and supporting staff. Secondary Duties and Responsibilities Coordinate with other agencies and partners to ensure consistent and accurate dissemination of information, provision of services, and adherence to program requirements. Serve as an agency representative at professional and community meetings such as working/planning groups, coalitions, etc.; attend various community meetings as directed by the supervisor. Cover shifts when needed due to staff coverages: Ready to sub another's role if needed due to absence. Collaborate/participate in fundraising efforts to support program operations as needed. Serve as the key point of contact in development of high-level communication to volunteers, leadership, and other stakeholders Facilitate special events through effective interdepartmental communication, strategic planning, volunteer management, and engagement Work in collaboration with the outsourced security guard to ensure the safety of participants, staff, volunteers, and visitors on the property. Observe department guidelines to conduct personal business during breaks and lunch hours. Observe department guidelines concerning absences and report such absences in accordance with departmental procedures. Project a positive professional image and adhere to the organizational dress code. Other duties, as assigned. Preferred Qualifications Passion for Ending Homelessness. Employs a "Whatever it Takes" approach in service delivery. Excellent written and oral communication High level of understanding of Evidence-Based Practices such as Motivational Interviewing, Harm Reduction, Housing First, and Trauma Informed Care. Demonstrates effective staff supervision. Understands supportive service program development. Values relationships with community-based organizations and resources Demonstrates dedication to homelessness and related issues (i.e., poverty, housing, services) Adheres to contract compliance and outcomes measurement. Required Qualifications Bachelor's degree in the social sciences or closely related field or 3 years of worked experience 2-3 years of housing and homelessness program-related experience. Two years of supervisory or management-level experience Any equivalent combination of experience and education that provides the applicant with the desired knowledge, skills, and ability required to perform the work. Skills- Commitment to working with homeless individuals in a harm-reduction, trauma-informed care setting. Strong interpersonal skills and sensitivity towards individuals experiencing a crisis. Computer literacy- Microsoft Office Suite, HMIS, preferred. Spanish preferred but not required. TB test required. Mandatory Requirements: Employment eligibility verification (I-9) Tuberculosis and drug test clearance Fingerprint live scan background Ability to work flexible hours which include evenings and weekends. Ability to cover any site location as needed by the Agency. Driving is an essential function of this position. Must have reliable transportation. Must have a valid CA Driver's license. Must provide proof of vehicle insurance coverage. Must be able to qualify for HTM's commercial insurance coverage. Physical, Demands, Environmental Conditions, Equipment The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The employee is required to: walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; handle, finger, grasp and feel objects and equipment; reach with hands and arms; be mobile by moving oneself from place to place quickly and easily; repeat various motions with the wrists, hands, and fingers; be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; ability to lift up to 25 lbs.; communicate, receive and exchange ideas, information by means of the spoken and written word; drive vehicles in and around Los Angeles County; be able to enter various buildings that may require climbing stairs; be periodically subjected to outside environmental conditions. The employee may work in proximity to service animals and emotional support animals; use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing. Work Environment: The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health and safety practices. The employee may experience a number of unpleasant sensory demands associated with the participants' use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many types of situations, including crisis situations and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure. EEO: HTM (Hope the Mission) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, HTM complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation and training. HTM will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HTM is concerned about a conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing's Fair Chance Act webpage. Code PGM012 Swing Shift: Tuesday - Saturday

Created: 2026-03-11