Program Manager

Job description Job Title: Program Manager Reports to: Director of Programs Department and Worksite: Van Nuys Interim Housing (DMH-Funded) Hope the Mission - Mission Statement Our mission is to prevent, reduce and eliminate poverty, hunger and homelessness. We do this by offering immediate assistance and long-term solutions. Our services are grounded in a deep respect for the dignity inherent in each human being. Position Purpose and Summary: The Licensed Program Manager oversees all programmatic, operational, and clinical functions of a DMH-funded Interim Housing site in Van Nuys. This role is distinct from traditional Program Manager positions due to its required clinical licensure and responsibility for providing clinical supervision to Mental Health Professionals (MHPs). The Licensed Program Manager ensures compliance with DMH standards, delivers trauma-informed and housing-first services, and integrates mental health services into daily shelter operations while maintaining contract, staffing, and performance oversight. Primary Duties and ResponsibilitiesProgram Administration Administer and oversee all program operations, policies, and staff. Ensure alignment with DMH contract requirements, HTM policies, and evidence-based practices. Collaborate with Regional Leadership and internal departments to oversee personnel, facility operations, and service delivery. Program Management • Provide direct management and provide guidance for program staff. • Provide direction and oversight to medical and mental health crises directly on site and to provide clinical and operational guidance to staff. • Analyze program reports and key data to identify trends and make projections or recommendations for program modification. • Identify staff development needs and activities. Work closely with the team to bring in training opportunities and identify areas for professional growth. • Respond to emergency and priority situations such as safety and security measures.. • Resolve grievances and complaints, crisis, and troubleshoot incidents. Implementation of program policies and procedures. Ensure overall policies, procedures, and practices are in line with respective funding sources and with HTM's goals and values. • Ensure programs are effective and deliver desired outcomes through data compliance by entering all key HMIS data entry points to assure the meeting of Key Performance Indicators as aligned with the program requirements. • Operate within program and facility budgets and spending. Clinical Oversight and Supervision • Provide direct clinical supervision to Mental Health Professionals in accordance with licensure standards and requirements. • Ensure ethical, compliant, and effective delivery of mental health services including assessments, crisis intervention, and care coordination. • Support staff with case consultation, documentation review, and clinical decision-making. • Provide individual and team supervision (clinical and administrative) through structured supervisions and ongoing, to support growth and accountability of direct service staff. Mental Health Services Integration • Oversee and support delivery of mental health services including crisis intervention, suicide risk assessments, safety planning, psychoeducation, and coordination with DMH, DHS, and external behavioral health partners. Government, DMH, and Community Engagement • Serve as primary program representative to DMH, LA County, and community stakeholders. • Participate in monitoring visits, audits, and interdisciplinary meetings. • Ensure contract compliance and accurate reporting. Reports and Contract Compliance • Review and authorize program and contract reports prior to submission. • Review and clarify contract scope and services to staff. • Perform periodic internal audits. • Attend all monitoring site visits and work closely with the Regional Director to ensure compliance of Program Facility Standards. Communication Skills • Ensure all communication is responded to within 24 hours, maintaining high standards of professionalism and reliability. • Proficient in various communication methods, including email, face-to-face discussions, written correspondence (letters and memos), and telephone interactions. Required Skills and Core Competencies • Strong clinical judgment, leadership, crisis intervention, de-escalation skills, and documentation proficiency. • Ability to lead multidisciplinary teams in high-acuity environments. • Proficient in HMIS, Google Suite, and Microsoft Office. • Excellent verbal and written communication skills with the ability to collaborate effectively in a multidisciplinary team. • Ability to adapt to a fast-paced, dynamic environment while maintaining professionalism and attention to detail. • Strong problem-solving skills. • Deescalation interventions. • Ability to work independently and collaboratively. Conflict Resolution • Skilled in de-escalation techniques to effectively handle conflict situations, including interactions with unpleasant or angry individuals. • Experienced in resolving conflict situations with professionalism, fostering positive outcomes even under challenging circumstances. Decision-Making and Leadership • Make frequent, impactful decisions affecting co-workers, clients, and team operations. • Coordinated and led teams to achieve program goals and fostered collaboration among staff members. Client Interaction • Experienced in working directly with unhoused clients, providing support and resources to meet their needs. • Successfully collaborated with diverse work groups and teams to deliver high-quality services. Qualifications and Mandatory Requirements • Master's degree in Social Work, Psychology, Counseling, or related field preferred. • Active California licensure required (LCSW, LMFT, or LPCC). Minimum of two years post-licensure experience preferred. • Minimum of two years of experience in behavioral health or mental health services, preferably with individuals experiencing homelessness or co-occurring disorders. Additional Requirements: • Supervisor roles in homeless services or DMH-funded program experience are strongly preferred. • Experience with mobile crisis response teams and providing trauma-informed care is preferred. • Valid California driver's license and reliable transportation. • Ability to pass a background check and drug screening. • Commitment to the mission and values of HTM, including a focus on harm-reduction and housing-first principles. • Passion for working in a high tolerance harm reduction model with individuals who have multiple barriers. • Experience working with highly vulnerable individuals who are experiencing homelessness, severe mental illness, substance addiction and medical barriers. • Other duties as assigned. PHYSICAL DEMANDS, ENVIRONMENTAL CONDITIONS, EQUIPMENT The physical demands described here represent those that must be met by an employee to successfully perform the job's essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions. The employee is required to: Walk and climb stairs; stand, bend, squat, climb, kneel, and twist on an intermittent or sometimes continuous basis; Grasp, push, pull objects such as files, file cabinet drawers, and reach overhead; Handle, finger, grasp and feel objects and equipment; Reach with hands and arms; Be mobile by moving oneself from place to place quickly and easily; Repeat various motions with the wrists, hands, and fingers; Be able to perform visual activities for (including, but not limited to) administrative and clerical tasks; Ability to lift up to 25 lbs. Communicate, receive, and exchange ideas, and information by means of the spoken and written word; Drive vehicles in and around all Counties; Be able to enter various buildings that may require climbing stairs. Be periodically subjected to outside environmental conditions. Employees may work in proximity to service animals and emotional support animals; Use a desktop and/or laptop computer; copy, postage, and fax machines. Complete all required forms in personal writing. Work Environment: The employee may be in contact with individuals and families in crisis who may be ill, using alcohol and drugs, and who may not be attentive to basic personal hygiene, health, and safety practices. The employee may experience several unpleasant sensory demands associated with the client's use of alcohol and drugs, and lack of personal hygiene. The employee must be ready to respond quickly and effectively to many situations, including crises and potentially hostile situations. The noise level in the work environment is usually moderate in an office setting. Sometimes work may become stressful when working under pressure. • EEO: HOTV (Hope of the Valley) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, HOTV complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, placement, promotion, recall, transfer, leaves of absence, compensation, and training. • HOTV will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if HOTV is concerned about the conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the California Department of Fair Employment and Housing's Fair Chance Act webpage. Day Shift

Created: 2026-03-11