Business Analyst

Business Analyst (Level I) Job Summary: Talent Software Services is in search of a Business Analyst for a contract position in Miami, FL. The opportunity will be for 12 months with a strong chance for a long-term extension. Position Summary: First point of contact for technical support inquiries received in the Latam (Brazil) Client Servicing department from high revenue clients via email or phone channel. Day-to-day activities will include being responsible for reading, analyzing and/or determining appropriate handling and resolution of technical requests. Requests consist of treasury, cash management, card and/or depository products, which are being operated by the client through the bank's electronic platform. May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support. Work location is Miami Lakes, FL. Primary Responsibilities/Accountabilities: Serve as a seasoned, proficient technical liaison between our systems to train, educate and support LATAM clients. Responsible for interfacing with med/high revenue clients. Provide technical systems and software support for modification, implementation, or conversion of business systems. Support the process of translating business needs into formal Business Requirements deliverables. Act as liaison between business unit and software, hardware developers, and vendors. Participate in design, development, and implementation of complex applications, or systems, often using new technologies. Participate as an individual contributor on projects, completing activities as a part of a team related to special initiatives or operations. Conduct discussions with Clients in a confident manner. Qualifications: Portuguese and English required, Spanish a plus. 1-2 years Banking/Financial industry experience. 1 year of experience working with customers. Oral & Written Communication Active Listening Time Management Critical Thinking Relationship Building Collaborating Quality Assurance Problem Solving Multitasking (i.e., ability to navigate multiple computer systems while interacting with the customer) Microsoft Excel, Outlook, PowerPoint, Word Intermediate ability in computer skills. IT degree preferred or substantially equivalent experience. Preferred 3 years minimum experience with technical support or banking services Excellent communications skills, and ability to present to an audience. Ability to work under pressure in a team environment. Ability to liaise with all levels of the firm and people with different experiences and backgrounds. Self-motivated and able to work unsupervised. Candidate will be able to manage own time and know when to escalate. Comfortable receiving ongoing performance feedback and coaching. Comfortable with ongoing change and learning new technology/processes. Ability to analyze and resolve customer inquiries. Ability to provide a positive customer experience through creative solutions. Ability to engage with customers, begin a conversation, build rapport, and handle objections. Strong attention to detail If this job is a match for your background, we would be honoured to receive your application!Providing consulting opportunities to TALENTed people since 1987, we offer a host of opportunities, including contract, contract to hire, and permanent placement. Let's talk!

Created: 2026-03-11