PC Technician

Job Description Description SAIC has an immediate opening for a PC Technician to support the Special Operation Command Information Technology Enterprise Contract (SITEC) - This critical position is located at the SOCOM Headquarters at MacDill AFB in Tampa, FL. The purpose of the Special Operations Forces Information Technology Enterprise Contract(SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM, its Component Commands, its Theater Special Operations Commands (TSOCs),and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration, change, license, and asset management; conduct training, and perform Install, Move, Add, Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM, the CIO/J6 organization, and ultimately the end-user who operate around the globe 24x7x365. We are seeking a Desktop/PC Technician to join our IT team. The successful candidate will be responsible for providing direct Tier I-II technical support for the lifecycle of services, hardware devices, multi-vendor applications, connectivity, and end-user environments. Deliver technical support for USSOCOM personnel, including real-time troubleshooting of end-user device hardware/software, connectivity, and access issues. Apply advanced troubleshooting to diagnose and resolve complex hardware/software, network connectivity, and user experience issues. Desktop/PC Technicians work closely with other IT teams and service providers to ensure seamless operation and support of our IT infrastructure. Qualifications Configure, issue, secure, and maintain desktop PCs and laptops, including their associated peripherals Provision, configure, and support desktop PCs and laptops to enable secure remote access to enterprise and mission systems Perform device imaging, configuration, patching, updates, and lifecycle management for endpoint and IT equipment Provide direct support for secure email, collaboration platforms, remote access services, setup/test services, and enterprise solutions Coordinate/facilitate troubleshooting with enterprise service providers, network operations, and Cybersecurity teams for issues requiring escalation beyond Tiers 0-I Deliver rapid response in time-sensitive and mission-critical situations Maintain asset accountability, configuration documentation, and operational readiness status for IT equipment Required and Desired Knowledge, Skills and Abilities: Required: Current CompTIA Security+ Certification / IAT2 Current Top Secret (TS) Clearance with SCI Eligibility Desired: CompTIA Net+, A+ or higher-level IT Certifications Previous experience with end-to-end IT support, including endpoints, connectivity, and collaboration technologies Exceptional IT troubleshooting skills across multiple technology domains Exceptional written and verbal communication skills; high level of professionalism, discretion, and customer service Ability to excel/perform/work independently and must be a proactive team player Years of Experience Requirement: Minimum 8 years with HS Diploma, 4 years with AS/AA degree, 2 years with BS/BA, 0-2 years with MS/MA Overview SAIC accepts applications on an ongoing basis and there is no deadline. SAIC is a premier Fortune 500 mission integrator focused on advancing the power of technology and innovation to serve and protect our world. Our robust portfolio of offerings across the defense, space, civilian and intelligence markets includes secure high-end solutions in mission IT, enterprise IT, engineering services and professional services. We integrate emerging technology, rapidly and securely, into mission critical operations that modernize and enable critical national imperatives. We are approximately 24,000 strong; driven by mission, united by purpose, and inspired by opportunities. SAIC is an Equal Opportunity Employer. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $7.5 billion. For more information, visit saic.com. For ongoing news, please visit our newsroom.

Created: 2026-03-11