Senior Customer Service Representative 2

We are currently seeking a Senior Customer Service Representative for our client, an international company that operates within the transportation industry. The Senior CSR provides exceptional customer service while serving as a subject matter expert for the walk-in EZ Pass center in Nashua, NH, requiring a 100% on-site presence. This position is responsible for delivering exceptional face-to-face service, managing transactions and complex or escalated inquiries, and ensuring compliance with company policies and performance standards. Job Duties Greet customers promptly and courteously using the lobby queue system to ensure a positive first impression. ct as supervisor in the absence of the designated supervisor, ensuring smooth operations and team support. Serve as a resource for team members by answering questions, providing guidance on challenging situations and resolving escalated inquiries promptly and effectively. Meet established KPI benchmarks for interaction time and transaction accuracy while monitoring team performance and coaching team members to ensure efficiency, superior service quality, and customer experience. Manage all customer transactions, including payments, refunds, and settlements with accuracy and professionalism. Ensure compliance with company policies, regulatory standards, and maintain accurate recordkeeping and service quality. Reconcile cash drawer and assign inventory at the end of each shift; conduct weekly or monthly inventory audits as requested. ccurately input customer data, transactions, and related information into the system to maintain data integrity. Provide clear and accurate information regarding fare media and related services. Provide feedback to management on process improvements and assist in implementing new procedures. Qualifications High school degree, or equivalent, plus 2-5 years of experience in a call center environment Leadership/supervisory experience preferred but not required Proficient in Microsoft Office Must be a good team player. Must possess a positive attitude. Must excel in a fast-paced environment. ble to work and respond in a high-volume situation. Willing to work extended hours. bility to type 40 plus words per minute (WPM). Hourly Rate: $21 Garnet River® is a full-service information technology company that customizes solutions for its clients. We solve challenges through staff augmentation, project-based teams and technical solutions. Our staffing division works as a recruiting arm for companies in the region and across the country. Clients turn to us to help them find professional talent. Garnet River LLC is an Equal Employment opportunity/Affirmative Action (EEO/AA) employer. Minorities/Female/Disabled/Veteran (M/F/D/V)

Created: 2026-03-11