Customer Service Representative

Customer Service Representative Location: Houston, TX, US, 77041 As a Customer Service Representative with our team, you will respond to customer telephone and/or written inquiries regarding product selection, placement of orders, quotations, and complaints to include returns/credits, shortages and adjustments, expediting, and requests for literature. You will evaluate and perform various tasks daily to ensure that customer needs are met, contact other internal company departments such as production control and shipping/receiving to communicate requirements and expedites and update/maintain customer computer database and manual recordkeeping systems for customer accounts. Includes the following: Quote Copes Vulcan products to customers using the companies' tools, policies and procedures. Diligently follow up open quotes directly with customer as required by the supervisor Ensure that companies quote log / CRM is updated accordingly Receive customer orders and complete all associated data entry for placing orders in ERP systems. Set-up sales orders for order entry daily. Perform order entry responsibilities daily including adding new orders, adding items to existing orders, changing orders, changing items on existing orders, cancelling orders, and cancelling items on existing orders. Key contact for customer requests on open orders. Review customer complaints and issue returned goods numbers or initiate corrective action. Process credits for returned goods under warranty. Provide shipping with updates on preferred shipping methods for customers. Fulfil all customer requests for catalogues and literature. Update and maintain work instructions according to ISO9000 procedures as required. Update and maintain customer master files daily as needed. Performs a lead role in maintaining customer satisfaction and relations. Assist with invoice and payment resolutions. Knowledge, Skills and Abilities Proven discretion with highly confidential information/documents. Must have high degree of integrity, discretion and judgment. Must have the ability to manage diverse volume of work and manage appropriate priorities which involve a high frequency of change. Must have strong ERP skills. Strong computer skills including expertise in Microsoft Word, Excel, PowerPoint and Lotus Notes preferred. Ability to quickly develop proficiency in new programs. Exceptional attention to detail, accuracy, and professionalism. Well organized. Strong communication skills and interpersonal skills. Able to remain extremely professional, composed, and competent in a multi-task, rapid change environment. Education and Experience Associate degree (A.A.) or equivalent from a two-year college or technical school. 3-5 years of experience and demonstrated success as a customer service representative or similar in a manufacturing environment. SAP experience required. Celeros Flow Technology is helping to engineer a more sustainable future by developing products for emerging carbon capture and storage applications, new nuclear and renewable energy, while supporting existing customers in decarbonizing their operations. Our full lifecycle solutions are designed to reduce emissions, optimize operational efficiency, and deliver sustainable returns. Together, we can create a safer, more resilient, and cleaner energy future. Providing great benefit choices to you and your family is just one of the many ways Celeros Flow Technology supports the physical, financial, and emotional well-being of the people who make our company successful you! Key benefits include: Health Insurance (effective on start date) Dental/Vision (effective on start date) Flexible Spending Accounts/Health Savings Accounts Life Insurance/Disability/Accident/Critical Illness 401(k) Savings Plan with generous company match Tuition Reimbursement Paid time off/Generous Holiday Schedule Celeros Flow Technology is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. Employment opportunities may require access to information that is subject to the export control regulations of the country in which you are applying. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities must be able to meet export control requirements.

Created: 2026-03-11