MSP Technology Alignment Manager

Job Description:Technology Alignment Manager (TAM) Reports To: Service Delivery Manager Position Overview The Technology Alignment Manager (TAM) is responsible for building long-term trusted relationships with clients while ensuring their technology environment aligns with business goals, security standards, and operational best practices. This role bridges the gap between technical service delivery and strategic business outcomes by conducting regular technology reviews, analyzing infrastructure health, and recommending improvements that support each clients long-term growth. Technology Alignment Managers act as strategic advisors, helping clients make informed technology decisions while collaborating closely with internal engineering and service teams to ensure successful execution. Key Responsibilities Client Relationship & Strategic Advisory Develop and maintain strong relationships with assigned client stakeholders, including executive leadership. Serve as a trusted technology advisor, guiding clients on infrastructure planning, risk mitigation, and technology investment. Maintain a deep understanding of each clients business objectives, operational priorities, and technical environment. Provide proactive recommendations that improve security, reliability, and operational efficiency. Technology Business Reviews Conduct Technology Business Reviews (TBRs) with clients on a scheduled cadence. Present insights on infrastructure health, support trends, risks, and strategic opportunities. Align technical recommendations with the clients short- and long-term business goals. Translate complex technical information into clear, business-focused recommendations. Environment Oversight & Alignment Maintain awareness of the clients technology environment, including: Cloud platforms Network infrastructure Endpoint environments Security posture Backup and disaster recovery systems Identify operational risks and improvement opportunities within the client environment. Collaborate with internal engineering teams to plan and execute improvement initiatives. Data Analysis & Strategic Planning Analyze service data, ticket trends, and monitoring reports to identify recurring issues and operational risks. Leverage reporting insights to drive data-informed recommendations for service improvements. Assist clients with technology budgeting, lifecycle planning, and forecasting. Provide input into project roadmaps and technology investment planning. Internal Collaboration Work closely with service desk, project teams, and leadership to ensure alignment between client strategy and service delivery. Communicate client priorities and strategic initiatives internally to ensure successful execution. Provide feedback to leadership on emerging client needs, technology gaps, and service improvement opportunities. Continuous Improvement Stay current with emerging technologies, security trends, and industry best practices. Participate in professional development including certifications, technical training, and industry events. Contribute to improving internal processes, service frameworks, and client engagement models. Required Qualifications 5+ years of experience in an MSP, IT consulting, or technology leadership role. Experience serving as a technical advisor, vCIO, TAM, or service delivery leader. Strong understanding of modern IT environments including: Microsoft 365 Cloud platforms Networking and infrastructure Cybersecurity fundamentals Backup and disaster recovery Ability to translate technical insights into business-focused recommendations. Strong presentation and communication skills with the ability to engage executive stakeholders. Experience reviewing service metrics and using data to drive operational improvements. Preferred Qualifications Experience conducting Technology Business Reviews or strategic planning sessions with clients. Familiarity with MSP service frameworks and operational best practices. Experience assisting clients with technology budgeting and lifecycle planning. Certifications in Microsoft, networking, cybersecurity, or service management frameworks. What Success Looks Like Success in this role is defined by: Strong client relationships built on trust and strategic guidance Clear visibility into client infrastructure health and operational risks Proactive technology planning aligned to client business goals Measurable improvements in client satisfaction and service maturity Effective collaboration between client stakeholders and internal service teams

Created: 2026-03-11