eCommerce Operations Manager

The Manager, Ecommerce Operations is a newly elevated leadership role responsible for driving the operational excellence, project execution, and cross-functional coordination that power our digital business. This leader will oversee critical operational workflows, manage major cross-functional initiatives, and ensure the systems, processes, and partners are optimized to support a rapidly scaling future-focused omnichannel business. This role blends project management discipline, operational rigor, and technical fluency with the polished professionalism expected in luxury retail. The Manager, Ecommerce Operations will own operational KPIs, lead process improvement, manage vendor and IT coordination, and guide the Ecommerce Operations Coordinator while supporting their Customer Service Specialist through operational improvement projects. This position is ideal for a resourceful, analytical operator who thrives in evolving environments and elevates execution across teams. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Required Skills & Experience • 6 years of experience in ecommerce operations, digital operations, or ecommerce project management • Experience supporting Shopify Plus operations and ecommerce system integrations • Strong understanding of fulfillment operations, 3PL processes, and omnichannel concepts • Ability to manage complex cross-functional projects end-to-end • Analytical mindset with forecasting experience (packaging, operational needs, or sales-driven planning) • Exceptional documentation, process mapping, and project communication skills • High level of polish, professionalism, and discretion appropriate for luxury retail • Resourceful, self-directed, and comfortable managing ambiguity Nice to Have Skills & Experience • Experience with luxury or premium retail brands • Familiarity with Narvar, Global-e, NoFraud, Celigo, Nosto, Klaviyo, ShipStation, and Teamwork Commerce • Experience supporting customer service teams or CX improvement initiatives with an operational lens • Background supporting DAM, CRM, or clienteling system implementations Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

Created: 2026-03-11