Senior Asset Resolution Specialist

Senior Asset Resolution Specialist Senior Asset Resolution Specialist is responsible for the collection of overdue payments for Single Family Loans, Home Equity Lines of Credit and Credit Cards while minimizing collection costs and loan losses on assigned accounts. This role conducts timely and effective collection follow-up in varying stages, and on accounts where a potential for risk to the Bank is evident. This position is open for additional responsibility which could include monitoring Bankruptcies, initiating Notice of Defaults and processing Foreclosures. The specialist must follow and ensure compliance with all regulatory compliance requirements and provide statistical reporting. Responsibilities include: Making collection calls on delinquent SFR mortgage, home equity lines of credit (HELOC) and credit cards obtaining reason for delinquency. Verifying customer contact information and accurately documenting conversation into the collections servicing systems. Assisting customers in setting payment arrangements while adhering to the Fair Debt Collections Practice Act (FDCPA) and internal policies and procedures. Ensuring compliance with state, federal regulations, and investor guidelines. Monitoring Bankruptcy (BK) filings on an as needed basis to support the Bankruptcy and Foreclosure Specialists. Handling the foreclosure process for mortgage, HELOC and investor delinquent mortgage loans, including Notice of Intent, Notice of Default, foreclosure bid, etc. as needed. Interacting with inside and outside attorneys when legal issues arise on foreclosures, bankruptcy or pending litigation and settlement agreements if needed. Performing other duties as assigned. Qualifications include: Bachelor's Degree or equivalent education and work experience required. 5-7+ years of mortgage or other default experience with background in loss mitigations solutions, bankruptcy, and foreclosure. In-depth knowledge of Fair Debt Collection Practices Act (FDCPA) as well as Fair Lending and Fair Housing Acts. Knowledge of Fannie Mae investor guidelines for servicing past due loans. Strong analytical and problem-solving skills. Excellent verbal, written and interpersonal communication skills. Prefer experience in Black Knight (MSP) and FIS systems. Professional working proficiency in Mandarin and or Cantonese is a plus. Proficient with Microsoft suite of office products, including Word, Excel, PowerPoint & Vision. Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time. The base pay range for this position is USD $28.00/Hr. - USD $38.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.

Created: 2026-03-11