Customer Service and Logistics Coordinator

TNA Position Join TNA, an award-winning company recognized globally for innovation and rethinking the conventional. TNA was started by Alf and Nadia Taylor as a consulting company for the food industry. Soon after, Alf Taylor invented the world's first rotary vertical form fill and seal packaging machine which revolutionized packaging speeds for snack foods. Today, we're the industry's leading innovator, providing complete turnkey processing, and packaging lines for a variety of food production including snacks, French fries, confectionery and more. This position is responsible for coordinating customer sales order, shipping and invoice processing including contract sales, spare parts and warranty orders for TNA NAM. Position will support North America Manufacturing Buyer by providing parts knowledge as needed. Position will report to the Manufacturing Manager. Key responsibilities: Revert to customers regarding spares inquiries/orders with quotations/confirmations within 1 hour of receipt. Take responsibility of the email address; respond, answer questions and provide assistance to customers in the least time frame. Arrange for shipment of spares including assisting with packing and creating equipment, when required. Provide accurate, timely, customer-focused administration of spares orders to ensure accurate and on-time delivery of customer orders. 80% to be processed & shipped within 24 hours, 10% within 1 week and 10% within 1 month. All Order Confirmations must be sent to the Client within 1 hour of Receipt of Order. Delivery Notes with Tracking Number on the same day. Ensure all requirements for customer shipments are executed in an efficient and cost-effective manner. Ensure invoices are raised and processed accurately within the required timeframes (i.e. e-mailed to customers on the same day as Delivery Note). Follow up spares deliveries regularly by telephone to ensure customer satisfaction. Make proactive calls to customers to assess customer satisfaction and promote optimal spares inventory holdings are established/maintained. Complete & review the Spares Linked Back Order report with Divisional Manager on a weekly basis and forward to Sales Manager Aftermarket at the end of each month. Work with finance on stock takes/turns to reduce aging inventory Work with quality to receive deliveries timely and process return to vendor items quickly. Other tasks and duties as reasonably requested. Qualification and Experience: Relevant Business Degree Minimum of 3 years' experience in booking air & sea freight and coordinating export shipments (local and international) is essential Experience with ERP systems is required, D365 knowledge a plus. Understanding credit management is advantageous Exposure to the manufacturing industry (specifically food and packaging) is advantageous Extensive knowledge of export documentation including letters of credits, bills of lading, packing lists, certificates of origin and embassy legalization requirements Solid knowledge of MRP stock control procedures Knowledge of sales order processing and invoicing Able to multitask, be flexible and work under pressure Able to develop, build and maintain strong relationships with management, co-workers, suppliers and clients Self-motivated and driven, able to look ahead & prepare for upcoming tasks Identification with tna values include being a team player, passionate, professional, committed, honest and treating people with dignity and respect Excellent time management skills Excellent communication (written and verbal) Able to solve problems & make decisions in line with organizational philosophies and practices Able to work both autonomously and as part of a team Computer literacy in MS Word & Excel Desired Knowledge and Skills: Minimum 3 years in engineering product design & development. Industrial machine design preferred. Experience in manufacturing environment preferred. Why work with us? Egalitarian company structure which empowers employees and nurtures leaders Career mobility opportunity - Opportunity to travel in your job and see the world. Professional and career development benefits and education investment Birthday leave. Recognition program linked to health and lifestyle benefits. A company that truly values diversity If you are a highly motivated and a driven individual, then apply now by emailing your resume to You must have an eligible work visa for North America to apply for this position. Please note that only shortlisted candidates will be contacted. At this stage, we are not considering introductions from agencies.

Created: 2026-03-11