Cruise Logistics Agent

Cruise Logistics Agent The Cruise Logistics Agent will be the primary customer contact for all operational and day-to-day inquiries. Coordinates Air and Sea Freight shipments for the assigned Cruise Logistics accounts ensuring that service commitments are achieved and maintained in accordance with client requirements and company objectives. Serves as a liaison with customers, vendors, and government agencies. Essential Duties And Responsibilities: Ensures Air and Seafreight operations are compliant to internal HWL policies and external government regulations Coordinates air and seafreight operation from A to Z Completes customs documentation for cargo being imported and exported from a Foreign Trade Zone Checks clients' credit status prior to arranging transportation Assists and maintains service relations with clients and other Hellmann offices Provides quality customer service to vendors, shippers and agents in order to facilitate the required objectives and provide customers with daily updates Works with other department personnel including sales as needed Professionally supports customer escalations in conjunction with product manager Keeps clients informed and maintains knowledge of market trends and changes in service options Ensures clients, Hellmanns' partners or other parties are kept fully informed of transport arrangements and status Receives rate requests Prepares and issues rate quotations Processes reports utilizing internet and basic software programs Performs other duties as assigned Supervisory Responsibilities: This position does not supervise any direct reports. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education And Experience: Associate's Degree (A.A.) from a two-year college or equivalent combination of education and work experience will be considered in lieu of educational requirement High School Diploma or GED One to three years of previous experience in freight forwarding industry required, preferably in Cruise Logistics Completion of any industry related course is an asset Knowledge, Skills, & Attributes: Organizational skills Time management and prioritization Customer-focused Adaptable / flexible to high-pressured environment Interpersonal skills Proficient in Microsoft Office Suite (Word, Excel, PowerPoint), Email, and Internet Proficient in world geography, shipping documentation, and Incoterms preferred Proficient written and verbal communication skills in English Ability to calculate figures and amounts such as freight rates, discounts, and other percentages Physical Demands: While performing the duties of this job, the employee is: Frequently required to stand, and walk Regularly required to sit for extended periods Regularly uses arms to reach, hands and fingers for computer and phone use Speaking clearly and listening for heavy phone contact Requires close-up and computer screen distance vision ability Environment: The work environment characteristics are similar to those of an office setting with various office equipment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!

Created: 2026-03-11