Customer Service Representative (PT)

General InformationRef #47744DepartmentClericalJob SiteAnimal Hospital of South Bay LawndaleDate Published02-09-2026Pay ClassPart-TimeBase Min.$ 18.5Base Max.$ 23Description & RequirementsCompany OverviewJoining the Animal Hospital of South Bay - Lawndale means becoming part of a highly respected practice where our mission is focused entirely on advanced patient care and strong community trust. Our dedication to medical excellence is reflected in our exceptional 4.7-star Google rating, demonstrating the confidence the South Bay community places in us. We believe that when you are supported and valued, you are positioned to do your best work every single day. We are looking for passionate new teammates ready to contribute to this high standard of comprehensive care in Lawndale.As part of a robust network of veterinary hospitals, we prioritize creating a culture where every teammate can succeed. We offer comprehensive educational resources designed to help you reach your professional goals, whether that involves pursuing technician credentialing, advancing into leadership roles, or mastering new medical techniques. Veterinarians benefit from access to internal specialty consultations, ensuring that complex cases receive expert review without the administrative burdens often found in independent practices. We provide the stability and structured support needed so you can focus entirely on delivering outstanding patient care and growing your clinical expertise.At Animal Hospital of South Bay, you will practice high-quality, specialized medicine supported by state-of-the-art facilities. Our practice sees a diverse and rewarding case load, offering opportunities in critical areas including specialized Surgery, advanced Dentistry, and high-demand Urgent Care. Additionally, we actively practice integrative medicine, including Acupuncture, and manage unique cases with our established Exotics service line. This variety ensures that your skills remain sharp and that you continue to grow your clinical knowledge across multiple disciplines, truly giving you a chance to develop your career.Lawndale, located in the heart of the desirable South Bay region of Los Angeles County, offers an ideal blend of suburban comfort and coastal accessibility. Being situated centrally allows easy commutes to nearby desirable beach communities like Manhattan Beach and Redondo Beach, providing world-class dining, parks, and recreational opportunities just minutes away. If you are seeking the vibrant culture and professional challenges of the LA area without the overwhelming congestion of the city center, Lawndale offers the perfect home base for your next career move.Job DescriptionAt Mission Pet Health, we do things a little differently! As part of our hiring process, we invite candidates to complete a short online assessment so we can better understand your skills and strengths. If you are being considered for the position, you will receive an e-mail from a Mission Pet Health recruiter with a link to complete the assessment at your convenience. Please be sure to check your spam or junk folder - sometimes these messages get filtered out.Your Impact as a ReceptionistBe the Director of First Impressions: You'll manage a multi-line phone system, greet clients with a positive attitude, and ensure every interaction reflects our commitment to compassionate care.Ensure Seamless Care Coordination: You'll maintain accurate medical records, manage appointment schedules, and handle financial transactions, keeping the hospital running smoothly and efficiently.Advocate for Pet Health: You'll be a key partner in pet wellness, educating clients on preventative care and other hospital services to ensure every pet gets the best care possible.Embody Compassion and Empathy: You'll be a calming presence for clients, demonstrating empathy and respect in every situation and treating each pet like your own.What You'll Bring to the TeamA passion for providing excellent customer service and a genuine love for animals.Exceptional communication skills with the ability to manage stressful situations with good judgment and a positive attitude.Strong organizational skills with the ability to prioritize and multitask in a fast-paced environment.A collaborative, team-first mindset and the ability to work both independently and with direction.Experience with veterinary software is preferred. A flexible schedule, including some weekends and holidays, is required.Responsibilities and BenefitsHow You're SupportedAs part of the Mission Pet Health family, you get the stability of a local practice backed by the comprehensive benefits and resources of a larger network. The focus is on investing in you, so you can focus on what you love.Note: Our comprehensive benefits package is designed to support you at every stage. Eligibility for specific benefits varies based on your role and hours worked.Competitive CompensationA competitive hourly rate or salary based on your experience and role.Health & WellbeingWe offer comprehensive coverage options including Medical, Dental, and Vision insurance, along with access to our Employee Assistance Program (EAP) for all teammates.Financial SecurityPlan for your future with our 401k retirement options and additional financial protection benefits like Life Insurance and Disability coverage.Commitment to GrowthWe support your career goals with opportunities for professional development, including educational assistance for qualified teammates to enroll in AVMA-accredited veterinary technician programs.The Power of a NetworkJoin a nationwide community of over 20,000 veterinary professionals who share a passion for collaboration, career growth, and sharing best practices.Valuable PerksEnjoy discounted veterinary care for your own pets, access to an online discount platform, and free 24/7 access to doctors through Teladoc.About Mission Pet HealthMission Pet Health was founded by veterinarians on the belief that local practices thrive with clinical autonomy, collaboration, and medical excellence. The organization provides world-class support to its 850+ hospital teams on a hyper-local basis so they can focus on what matters most: the medicine, their patients, and their team culture. Learn more at missionpethealth.com.Driving the award-winning culture are the WAG values - Work Together, Amaze, and Grow. Mission Pet Health is veterinarian-led, people-focused, and on a mission to be the best place to work in veterinary medicine. We are proud to be recognized as a 2025 "Most Loved Workplace," ranked #2 in America's Top 100 and #1 in veterinary care.Reasonable Accommodations: Applicants with disabilities may be entitled to reasonable accommodation. Please contact with your request and contact information.EEO Statement: Mission Pet Health is an equal opportunity employer. We embrace diversity and are committed to creating an inclusive environment for all employees.

Created: 2026-03-11