Behavioral Health Resource Specialist

Behavioral Health Resource Specialist This position allows associates to work virtually full-time with the expectation of attending in-person training sessions, providing exceptional flexibility and autonomy. This arrangement enhances productivity, supports work-life integration, and ensures vital face-to-face onboarding and skill development. Carelon, part of the Elevance Health family, is committed to a whole-health approach that makes healthcare more integrated, personalized, and affordable. Our mission places people at the forefront by linking physical, behavioral, social, and pharmacy services along with clinical expertise, research, and advanced technology to improve care delivery. We are seeking candidates for the Massachusetts Behavioral Health Help Line, who possess knowledge of behavioral health social services and insurance systems, along with a deep understanding of the diverse factors influencing an individual's experience within the mental health system, such as race, ethnicity, gender identity, sexual orientation, language proficiency, religion, disability status, socioeconomic background, criminogenic risk, and history of trauma. As a Behavioral Health Resource Specialist, you will: Manage inbound calls, texts, and chats from individuals who may be in crisis for the Massachusetts Behavioral Health Helpline. Conduct safety screenings and assessments to evaluate risk levels to the individual or others. Utilize information from callers and assessments to accurately identify needs and collaboratively develop an action plan. Complete timely and accurate documentation of interactions in line with established criteria. Provide follow-up support to ensure individuals access necessary services. Collaborate with other agencies and organizations to maximize the use of resources and support systems. Ensure compliance with HIPAA, OSHA, and all relevant regulations. Minimum Requirements: High School diploma or equivalent plus a minimum of 1 year of experience in behavioral health or at least 6 months of direct crisis experience, including screenings and assessments for appropriate interventions; or a combination of education and experience providing equivalent background. Preferred Skills and Experience: A BS/BA degree in a mental health or human services field and two years of hands-on experience with individuals needing behavioral health services are strongly preferred. Experience in a call center environment is a plus. Familiarity with suicide and crisis line support is desirable. Bilingual candidates are encouraged to apply. This position operates in a 24-hour, year-round call center with variable shifts, including weekends. Training is scheduled Monday through Friday from 10 AM to 6 PM EST. Salary range for this position is $24.27/hr to $41.60/hr, depending on qualifications and experience. Beyond salary, Elevance Health provides a comprehensive benefits package, including incentive programs, 401(k) contributions, and various health benefits (subject to eligibility). Your health and safety are paramount at Elevance Health. Therefore, all new hires in specific patient-facing roles will be required to be vaccinated against COVID-19 and Influenza, and proof of vaccination will be necessary unless an acceptable exemption is granted. Elevance Health is committed to diversity and equal employment opportunities. All qualified applicants will receive fair consideration for employment regardless of age, citizenship status, color, creed, disability, ethnicity, genetic information, gender identity, marital status, national origin, race, religion, sex, sexual orientation, veteran status, or other protected categories. Applicants requiring accommodation for the application process may reach out for assistance.

Created: 2026-03-11