Service Sales Project Manager

Join GEA Group as a Service Sales Project Manager! At GEA Group, founded in Germany in 1881, we are a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong presence in the U.S. since 1929, we combine our rich heritage with innovative practices. We are dedicated to not only building top-notch equipment but also fostering lasting careers within our organization, as evidenced by our average employee tenure of over 8 years. Join us and enjoy a strong culture, numerous growth opportunities, and unwavering support. Start strong: Medical, dental, and vision coverage begins on your first day. Recharge and refresh: Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO for your relaxation and exploration. Invest in your future: We offer a generous 7% 401(k) employer match to help you grow your retirement savings faster. Keep learning: Take advantage of our tuition reimbursement programs to enhance your education and skillset. Live well: Our wellness incentive program rewards healthy habits. Get support when you need it: Utilize our confidential Employee Assistance Program for personal or professional guidance. Save smart: Utilize flexible Health Savings and Spending Accounts to manage out-of-pocket expenses. At GEA, we offer more than just jobs; we present opportunities to thrive, grow, and make significant impacts. Your responsibilities will include: Applying your technical knowledge and project management skills to execute complex Service Sales projects. Inputting data into weekly and monthly reports for management and providing updates regarding open orders. Entering work orders into our CRM/SAP/ERP systems. Creating new accounts in CRM and submitting requests for edits and updates as needed. Coordinating with other internal departments on the shipment and return of parts, delivery dates, order statuses, invoices, and finance assistance with customer accounts. Managing your workflow to ensure that tasks are completed accurately and on time daily, weekly, and monthly. Conducting service follow-ups by calling customers to gather feedback on service quality, address any issues, and schedule future visits. Acting as a crucial link between Engineering and the Service Group. Coordinating the end-to-end delivery of service projects from initial planning to final closeout. Managing project scope, timelines, budgets, and customer expectations effectively. Serving as the primary liaison between customers, technicians, vendors, and internal teams. Optimizing resource scheduling to minimize downtime and maximize billable utilization. Implementing standardized project management processes and reporting. Identifying potential risks early and developing plans for mitigation. Driving continuous improvement across service operations. Utilizing CRM and SAP systems for clear communication delivery. Performing other duties as assigned by management. Your Profile / Qualifications: A University Degree in Engineering or Business Administration, or equivalent industry experience. Strong customer orientation with excellent engagement skills at various levels. Open-minded, solution-oriented, and capable of working effectively within a team. Proficient in effective written and verbal communication in English. Demonstrated ability to provide prompt feedback to both internal and external customers. Self-motivated and able to work independently as well as in a team setting. Strong interpersonal skills. What We Offer: The opportunity to lead and grow with a dynamic service team. Exposure to international markets and industry-leading technologies. A chance to shape service strategies that contribute to overall business growth. A culture that values open-mindedness, problem-solving, and innovation. GEA is proud to be an equal opportunity employer. We provide fair consideration for employment without discrimination based on age, sex, race, color, religion, national origin, disability, sexual orientation, or any other characteristic protected by law. Applicants with disabilities will receive special consideration if equally qualified. Please note: This position is based in the United States and does not offer visa or work sponsorship. Applicants must have authorization to work in the U.S. without current or future sponsorship. Did we spark your interest? Apply today to embark on your journey with us!

Created: 2026-03-11