Senior Vice President, Loan Operations

At SitusAMC, we believe that the best talent doesn't just make a difference in our clients' businesses, but also transforms their own careers. If you're a seasoned real estate professional, a passionate technologist, or someone eager to start their journey, we invite you to join our dynamic team, where we create opportunities for everyone. We are looking for an individual who embraces their unique experience in the Real Estate Industry. If you are someone who can be genuine, advocate for others, adapt swiftly, dream ambitiously, take ownership of outcomes, and think globally while acting locally, you will thrive in this role. This position oversees the management of various loan operations within Situs Asset Management (SAM). As a leader, you will mentor and guide a team, resolve issues, oversee daily operations, and represent our company in client interactions. This role involves constant communication with management, SAM employees, clients, and third-party stakeholders. Key Responsibilities: Lead and mentor a high-performing team of loan operations professionals, promoting a culture of teamwork, accountability, and ongoing improvement. Manage client expectations, serving as the primary escalation point for conflict resolution, process clarification, and personnel matters; escalate to senior leadership when necessary. Implement systems to review and share client pipeline information to manage workloads effectively, anticipate hiring needs, and communicate material business impacts to Senior Leadership. Regularly review task allocation for teams to ensure balanced utilization and provide strategic guidance to enhance efficiency and engagement. Provide expert oversight on complex loan documents and ensure consistent application of contractual terms across all servicing and management functions. Establish formal processes that guarantee consistent deliverables, compliance with loan and client requirements, and adherence to regulatory standards. Enhance risk management practices within Loan Management, promote compliance, and collaborate with internal and external audit teams to address observations effectively. Design and implement quality control frameworks that ensure compliance and operational integrity, driving continuous improvement and service excellence. Recommend solutions for compliance issues and mentor leadership to resolve them while identifying systemic problems and training needs. Define and track key performance indicators (KPIs) to assess team performance and identify areas for improvement. Drive continuous improvement initiatives in collaboration with other leaders to optimize productivity, refine quality control, and enhance reporting. Advocate for efficient process improvements focused on scalability and accuracy while managing changes across multiple functional areas. Work with Senior Leadership to maintain a robust business continuity framework to ensure compliance and operational stability during disruptions. Provide insights on training requirements for loan management personnel to support ongoing development. Foster partnerships across departments to ensure timely and accurate delivery of critical services, enhancing overall customer satisfaction. Act as an additional escalation point for borrower-related inquiries and issues. Other responsibilities may be assigned as needed by management. Qualifications: Bachelor's degree, preferably in real estate, finance/accounting, business, or a related field. A minimum of 12+ years of industry experience, with at least 2 years in a VP role or equivalent. Demonstrated leadership and comprehensive knowledge of commercial real estate, especially in loan servicing and compliance functions. A strong record of leading strategic client initiatives by building partnerships and aligning services with business objectives. Exceptional written and verbal communication skills, enabling engagement with stakeholders across all levels. Strong problem-solving abilities, with a talent for navigating complex issues effectively. Proven track record of managing multiple teams in a fast-paced environment while ensuring deadlines are met. Familiarity with industry technologies like Enterprise!, McCracken Strategy, LSTA, Misys, or Backshop is an advantage. Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook. This position allows remote work flexibility. Join us in shaping the future of real estate! The annual full-time salary range for this position is $135,000 - $155,000. Compensation is determined through interviews and a review of relevant experience and qualifications. Full-time employees are also eligible for PTO, paid holidays, and various benefit plans, including medical and 401K, according to the applicable plan terms. SitusAMC is an Equal Opportunity Employer, valuing diversity in the workplace and encouraging applicants from all backgrounds to apply.

Created: 2026-03-11