Customer Service Specialist

Join Our Team at Tower Loan! We take pride in what we do and are excited to offer you a fantastic opportunity to further your career! Your role as a Customer Service Specialist (CSS) will be pivotal in delivering top-notch customer service and establishing meaningful relationships while helping our customers find the right financial solutions. Whether you're pursuing a long-term customer service career or aiming to grow into leadership positions, Tower Loan provides the resources and training for your success. This full-time position offers competitive pay, performance-based incentives, and excellent benefits. If you thrive in a fast-paced, people-focused environment, this role is the perfect fit! Key Responsibilities Build and maintain strong customer relationships by providing excellent service and promoting suitable financial solutions. Manage and process payments for customer accounts. Engage with current, former, and potential customers to drive loan production. Safeguard cash drawers and handle accounting tasks, including accurately balancing and preparing deposits. Perform office administrative tasks such as checking branch mail and purchasing office supplies. Process loan applications and collect dues effectively. Fulfill additional duties as assigned. Requirements High School Diploma or GED A valid driver's license and reliable vehicle are essential Preferred Qualifications Experience in cash handling, sales, or customer service Work Schedule: This position operates Monday through Friday from 8:30 AM to 5:30 PM, with potential extended hours during the week, including Saturdays when necessary. Who We Are: Tower Loan has been a trusted name in consumer finance for over 80 years, offering responsible access to credit and helping individuals achieve their financial goals. We specialize in personal loans, home equity loans, and retail financing, assisting our customers with debt consolidation, unexpected expenses, and future investments. With nearly 260 office locations across six states, our dedicated team builds customer relationships and provides personalized financial solutions, both in person and online. We are committed to community service, fostering growth and development, and creating pathways for career advancement through our promote-from-within philosophy. At Tower Loan, we empower both our customers and team members to help build bright futures, a mission we have upheld for decades. Now is the perfect time to grow with us! Employee Benefits: Comprehensive health and well-being options, including medical, dental, vision, employee assistance programs, and life insurance Up to 3% 401(k) match Paid Time Off (16 days per year, cash back for unused time) after one year Paid holidays Annual raises and performance bonuses Monthly incentives and employee referral bonuses Participation in charitable campaigns Discover the remarkable opportunities with Tower Loan!

Created: 2026-03-11