Large Loss Restoration Supervisor

Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Free uniforms Health insurance Opportunity for advancement Paid time off Training & development For more than 40 years, SERVPRO of Richmond, Chesterfield, Henrico, and Tri-Cities has been making a difference in our community and we are excited about our expansion in the Chesapeake, Newport News and Arlington area! This locally owned and operated, family-run business started from the ground up to become one of the largest, most stable, and well-respected disaster restoration companies on the East Coast. Though we are ever-growing, we still maintain a close-knit, family environment, and truly pride ourselves on the collective goal of helping people through their fire and water disasters. As deemed one of the and Chesapeake, our SERVPRO team will actively invest in the development and advancement of your career, while you enjoy the gratifying experience of helping people through difficult situations. We invite you to join our team, or rather our Team Bahen family, and feel the accomplishment of directly impacting our community by helping making fire and water damage "Like it never even happened." Our company offers a robust benefit package, continuous education opportunities, and a fantastic team-oriented environment. Benefits SERVPRO of Chesterfield, Richmond, Chesapeake, and Hampton offers: First-class compensation Superior benefits Career progression Professional development And more! The Large Loss Mitigation Supervisor is responsible for leading field crews on large-scale restoration and mitigation projects. This position focuses on supervising technicians, executing mitigation plans in the field, and ensuring work is completed safely, efficiently, and in accordance with company standards. The role operates similarly to a Crew Chief but with a greater emphasis on team supervision and project execution rather than technical documentation systems. The Supervisor will manage a crew of approximately 8-10 technicians and work under the direction of a Project Manager (PM) or Assistant Project Manager (APM), depending on the size and complexity of the job. Key ResponsibilitiesCrew Leadership Supervise and manage a mitigation crew of 8-10 technicians on large loss projects. Provide clear direction and oversight to ensure tasks are completed efficiently and safely. Maintain productivity, accountability, and professionalism among crew members. Project Execution Take direction from the APM or PM and help execute the project scope. Assist with mitigation activities including demolition, drying setup, containment, cleaning, and debris removal. Ensure restoration work is performed according to industry best practices and company procedures. Technical Knowledge Maintain a working knowledge of restoration and mitigation practices, including water, fire, and storm damage response. Clearly communicate job expectations, procedures, and safety requirements to technicians. Familiarity with restoration documentation systems such as DryBook is helpful but not required. Documentation Complete and submit daily jobsite paperwork, including crew logs and job progress reports. Communicate updates, issues, or changes in scope to the PM or APM. Operational Support When large loss activity is reduced, assist with day-to-day mitigation operations as needed. Remain available to be mobilized quickly to large loss projects when required. Qualifications Previous experience in restoration/mitigation preferred. Ability to supervise and motivate a team in a fast-paced field environment. Strong communication and organizational skills. Bilingual (English/Spanish) preferred, but not required. Ability to work extended hours or travel when large loss events occur. Ability to travel on short notice. Ability to drive a company vehicle. Compensation Hourly position (rate based on experience). Opportunities for overtime during large loss deployments. Skills/Physical Demands/Competencies Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance Ability to climb ladders, work at ceiling heights, work in tight spaces (e.g., crawl spaces, attics) Ability to repetitively push/pull/lift/carry objects Ability to work with/around cleaning agents Ability to successfully complete a background check subject to applicable law Each SERVPRO® Franchise is Independently Owned and Operated. All employees of a SERVPRO Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by, jointly employed by, agents of or under the supervision or control of Servpro Industries, LLC or Servpro Franchisor, LLC (the Franchisor), in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchise's attorney for compliance with Federal, State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them. Picture yourself here fulfilling your potential At SERVPRO®, you can make a positive difference in people's lives each and every day! We're seeking self-motivated, proactive, responsible, and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2,000 franchises all over the country, finding exciting and rewarding SERVPRO® career opportunities near you is easy! We look forward to hearing from you. All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

Created: 2026-03-11