Senior Associate - ServiceNow Deployment

Specialty/Competency: Platform Engineering & Architecture Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 80% At PwC, we pride ourselves on building and implementing cutting-edge, secure IT systems that empower business operations. Our team specializes in ensuring that networks, servers, and data centers operate seamlessly, enhancing performance and minimizing downtime. As a part of our cloud operations team, you'll play a critical role in managing and optimizing cloud infrastructure and services, ensuring high availability and seamless operations for our clients. Your responsibilities will include monitoring, troubleshooting, and implementing industry best practices for cloud-based systems. This role is centered on cultivating relationships; you will have the opportunity to forge meaningful connections with clients while managing and inspiring your team. As you navigate complex scenarios, you'll enhance your personal brand and deepen your technical expertise. Expect to anticipate the needs of both your team and clients as you deliver exceptional quality. In situations of ambiguity, you will thrive by asking questions and leveraging these opportunities for growth. Key Responsibilities Include: Engaging with diverse perspectives and needs effectively. Utilizing a range of tools, methodologies, and techniques for innovative problem-solving. Applying critical thinking to simplify complex concepts. Understanding how your work aligns with broader project objectives and strategies. Gaining insight into the evolving business context. Enhancing self-awareness through reflection on strengths and development areas. Interpreting data to drive insights and recommendations. Upholding professional and technical standards, including compliance with PwC's code of conduct and independence requirements. Basic Qualifications: Minimum Degree Required: Bachelor Degree Preferred Qualifications: Degree Preferred: Master Degree Preferred Certifications: ITIL 4 COBIT ISO 27001 ServiceNow Certification(s) BMC Helix Certification(s) Flexera Certification(s) Jira Service Management (JSM) Certification(s) from a leading cloud service provider (AWS, Azure, GCP) FinOps Certified Practitioner Preferred Knowledge/Skills: In-depth knowledge of ServiceNow or similar IT Service Management tools and their application across various operating models (ITIL). Experience with DevSecOps transformations. Familiarity with cloud platforms (AWS, Azure, Google Cloud Platform) and key technologies, such as Observability, AIOps, and APM. Understanding of leading discovery technologies (SCCM, Tanium, Armis, Intune) and their integration with ServiceNow. Expertise in developing and refining IT processes and controls effectively. Ability to implement and enhance governance frameworks and operating models for on-premise and cloud environments, alongside strong reporting capabilities. Experience in IT Financial Management, focusing on cost asset management and optimization. Demonstrates strong abilities in Facilitating collaboration and integrating client feedback to overcome obstacles. Managing project delivery from inception to completion while prioritizing client objectives. Encouraging the growth and development of team members. Communicating complex information in an accessible manner. Building strong relationships by acting as an advisor and peer. Approaching new projects with an open, adaptable mindset. Embracing empathy as a crucial driver of success. Learning from mistakes and seeking assistance when needed. Persisting through challenges to meet goals. Valuing diverse teams and adapting to different working styles. Creating materials that showcase thought leadership and promote relationship-building. Other qualifications include: Experience with ServiceNow/BMC Helix/Jira Service Management implementations and transformations. Strong understanding of IT Service Management, ITIL 4, COBIT. Knowledge in IT Asset Management and IT Cloud Financial Management. Proficiency in Cloud Platforms (AWS, Azure, GCP). Experience with Cloud Discovery, Cloud Application Performance Monitoring, auto-scaling, AI Ops, and federated configuration technologies. The compensation for this position ranges between $77,000 and $202,000, with actual compensation dependent on individual skills, experience, qualifications, and location. Hired individuals will also qualify for an annual discretionary bonus. PwC offers a comprehensive benefits package including medical, dental, vision, and retirement benefits, along with generous holiday and vacation policies. As an equal opportunity employer, PwC welcomes all qualified applicants without regard to race, color, religion, national origin, sex, age, disability, genetic information, veteran status, marital status, or any other status protected by law. For more details about PwC's working culture and values, please learn more about how we work. Applications will be accepted until the position is filled or the posting is removed. #LI-Hybrid

Created: 2026-03-11