Small Business Commercial Insurance Account Manager

Overview At Community Financial System, Inc. (CFSI), we pride ourselves on delivering exceptional, personalized financial services and products to our customers. Our retail division, Community Bank, N.A., has a robust presence with over 200 customer facilities. Our offerings extend beyond retail banking, encompassing commercial banking, wealth management, investment management, insurance, risk management, and benefit plan administration. Our team is the backbone of our success, and we are committed to ensuring our employees thrive in their careers at CFSI. We provide competitive compensation packages, excellent benefits, and numerous opportunities for professional growth and development. We're an equal-opportunity workplace and an affirmative-action employer, fostering a diverse environment that benefits our employees, customers, and community. Responsibilities As a Commercial Insurance Account Manager focused on small business clients, you will be crucial in managing a portfolio of commercial lines accounts. Your role will include offering top-notch service to our commercial clients and ensuring high customer retention. Key Duties and Responsibilities: Rate and quote renewal Commercial Lines risks. Evaluate, place, and approve Commercial Lines applications. Review applications and endorsements to ensure compliance with underwriting guidelines. Prepare ID cards for auto clients as needed. Initiate and manage endorsement requests for Commercial Lines. Handle telephone requests, including mortgagee requests and certificates. Authorize cancellation requests in adherence to company policies. Calculate endorsements, cancellations, additional, or return premiums. Review policies and endorsements for accuracy. Initiate premium finance contracts when required. Report and maintain claim files for clients as necessary. Develop summaries and proposals of insurance for existing accounts. Prepare bonds, endorsements, and cancellations timely. Utilize Agency Management System and relevant software effectively. Demonstrate proficiency in various insurance coverages and policies. Authorize binding of coverage within the limits set by the carrier. Communicate with carriers and producers as necessary. Maintain updated client files and contact clients regularly. Fulfill any additional duties as necessary. Ensure compliance with all applicable laws, regulations, and internal controls. Qualifications Minimum Qualifications: To excel in this position, you must successfully perform each of the essential duties outlined. The following skills and experiences are preferred: High School Diploma. Must be at least 18 years of age. Certifications/Licenses: Property/Casualty License required. If licensed, keep your Agent/Broker License current through Continuing Education. Professional designation maintenance or pursuit is encouraged. Experience/Skills: Minimum of 3 years of insurance experience required. Demonstrated customer service experience. Proficient in using software tools, including menu-driven systems, Microsoft Word, and Excel. Ability to work independently and manage multiple tasks efficiently. Excellent organizational skills. Valid driver's license and clean motor vehicle record are necessary. Job Information Hours: 40 hours a week Compensation: Competitive salary commensurate with experience, with potential for annual merit increases. Additional benefits include: 11 paid holidays, paid vacation, Medical, Vision & Dental insurance, a 401K with generous matching, pension plans, tuition reimbursement, and banking discounts. Physical Requirements: The physical demands for this role may include standing, walking, or sitting, with the need to use hands and fingers for handling tasks, reaching with arms, and effective communication skills. Occasionally, you may need to lift or move up to 25 pounds. Vision requirements include close vision and the ability to focus. The Company is an Affirmative Action, Equal Opportunity Employer. We welcome all qualified candidates to apply regardless of race, color, ethnicity, sex, national origin, age, disability, or other legally protected characteristics. We are committed to making reasonable accommodations for individuals with disabilities; if you require an accommodation during the application process, please reach out to our Human Resources Department. Minimum Pay: USD $24.75/hr Maximum Pay: USD $38.31/hr

Created: 2026-03-11