NetSuite Technical Lead - Retail Consulting

Job Description Why Oracle NetSuite? At Oracle NetSuite, we believe that transformation is not just an option; it is essential. With more than 25 years of experience, NetSuite leads the charge in cloud ERP innovation, empowering over 30,000 customers to run more efficient and agile businesses through a unified cloud-based platform. As a part of Oracle, NetSuite is committed to reshaping organizational operations by delivering scalable, intelligent solutions that eliminate the burdens of outdated on-premise systems. Our teams are dedicated, fast-paced, and pride themselves on delivering impactful results for customers while celebrating successes along the way. About the Role We are seeking a highly skilled Senior Consultant to join our Professional Services team focused on the Retail sector within NetSuite Customer Success (CS). In this role, you will be instrumental in delivering ERP implementations and optimization projects using the SuiteSuccess methodology for our diverse range of clients. This position is located within the NetSuite Customer Success - Delivery / Professional Services organization. You will be responsible for leading comprehensive NetSuite implementations, phase upgrades, module deployments, and optimization or health-check projects that yield high-value outcomes. As a Principal Consultant, you will work independently, taking full ownership of engagement outcomes while closely collaborating with Project Managers and consulting teams to ensure high-quality, tailored solutions. Strong interpersonal skills and professionalism are vital as you navigate complex client situations and foster collaboration between internal and external teams. Additionally, this role will increasingly support AI-driven business transformation, helping customers identify, design, and adopt AI capabilities that enhance efficiency and insights for measurable results. Key Responsibilities Lead and execute NetSuite implementation and optimization projects for Retail customers, ensuring high standards of quality, project scope, and customer satisfaction. Gather, analyze, and validate client business needs and convert them into scalable NetSuite solution designs. Architect and configure NetSuite solutions in alignment with customer business objectives, including complex workflows, automations, reporting, and integrations. Define detailed functional requirements and collaborate with technical teams to design, test, and deploy integrations and advanced configurations. Support AI-driven use cases within ERP programs, with a focus on workflow automation and decision support integrated into NetSuite and related applications. Provide leadership and mentorship to consulting team members, effectively delegating tasks while ensuring quality and timely solution delivery. Establish strong, trusted-advisor relationships with clients, managing expectations, project scope, and associated risks with professionalism. Utilize NetSuite implementation methodology, industry best practices, and internal standards to ensure consistent, successful outcomes. Engage in solution scoping, project planning, and proactive knowledge sharing throughout the Professional Services organization. Stay updated on NetSuite capabilities, relevant certifications, and emerging platform enhancements. Minimum Qualifications 5 or more years of cumulative relevant experience in ERP solution implementation and/or administration, including 3-5 years in a consulting role. Proven experience in leading customer-facing ERP implementations. Preferred candidates will have experience with the NetSuite platform; candidates with expertise in competing ERP platforms will also be considered. Demonstrated consulting proficiency, capable of leading workshops, managing stakeholders, and delivering executive-level presentations. Excellent verbal and written communication skills are essential. Proficiency in English is required. Preferred Qualifications 2 or more years of experience with AI/ML or generative AI capabilities integrated into business applications (e.g., ERP, CRM, commerce, supply chain, or analytics). Experience designing and supporting integrations using REST APIs, OAuth 2.0, webhooks, JSON/CSV, and ETL/data preparation techniques. Strong expertise in data foundation, including SQL, data quality, metadata management, and feature readiness; familiarity with hyperparameter tuning concepts is a plus. Knowledge of data privacy regulations (GDPR, CCPA) and responsible AI practices in enterprise settings. Experience with OCI Generative AI services and/or NetSuite AI features (e.g., Text Enhance, Intelligent Item Recommendations, Demand Planning, AI Connector/MCP) is highly advantageous. Relevant NetSuite certifications (SuiteFoundation, ERP Consultant, SuiteCloud Developer) and/or cloud certifications (OCI or equivalent) are highly preferred. Expertise in consumer goods, retail, distribution, or e-commerce, with a focus on pricing, promotions, inventory, and supply/demand planning. Experience in defining KPI frameworks for AI-driven or automation use cases such as accuracy improvement, cycle-time reduction, or revenue growth. Demonstrated success in leading medium to large ERP programs with significant cross-functional and technical complexity. Experience mentoring or coaching consultants during delivery engagements is a plus. Willingness to travel when required. What You'll Get Opportunities to work remotely while collaborating with a dynamic NetSuite Professional Services team. Engagements with a variety of Retail industry clients facing challenging business scenarios and transformation goals. Continuous professional growth through practical problem-solving and ongoing learning at the nexus of cloud ERP, data, and applied AI. Disclaimer: Certain customer-facing roles may require compliance with health and immunization policies. Oracle integrates Artificial Intelligence into our recruiting process. Learn more in our Recruiting Privacy Policy. Salary and Benefits The salary for this position varies based on location: US: Hiring Range from: $97,500 to $199,500 per year. May qualify for a bonus and equity. CA: Hiring Range from: $103,700 to $153,700 per year. The company offers a comprehensive benefits package including: Medical, dental, and vision insurance. Short and long-term disability coverage. Life and AD&D insurance. Health care and dependent care Flexible Spending Accounts. 401(k) plan with matching contributions. Flexible paid time off: 13 days in the first three years, increasing to 18 days thereafter. Paid sick leave that refreshes annually. Paid parental leave and adoption assistance. Employee Stock Purchase Plan. Financial planning services. Voluntary benefits including insurance for home, auto, and pets. This position will accept applications for at least three days from the posting or until the position is filled. Career Level - IC4 Vacancy Type - Replacement Position. This role frequently interacts with clients across North America, so a professional command of English is required. Proficiency in French is a plus for candidates in Quebec. About Us Oracle merges data, infrastructure, applications, and expertise to drive industry innovations and meaningful advancements. With AI integrated throughout our offerings, we help clients turn potential into achievable objectives. Discover your potential with a company at the forefront of AI and cloud solutions impacting lives worldwide. We prioritize creating a diverse workforce and offer competitive benefits to support our employees. Additionally, we encourage volunteerism and community involvement. We are committed to fair employment practices for individuals with disabilities at every step of the hiring process. Oracle is an Equal Employment Opportunity Employer. All qualified applicants will be considered for employment based on merit without regard to race, ethnicity, religion, gender, sexual orientation, disability, or any other characteristic protected by law.

Created: 2026-03-11