Product Adoption Team Manager

What You Can Expect We are excited to announce the opening for a Product Adoption Team Manager who will lead a dedicated group of 10 specialists focused on enhancing workflow integration and promoting the adoption of multiple products. In this dynamic role, you will design scalable systems, ensure operational excellence, and thrive in a fast-paced environment filled with challenges. Your team will create engaging programs, content, and experiences that allow thousands of customers to maximize the value they receive from our platform. About the Team The Customer Service team is pivotal in enhancing the overall customer experience at Zoom. We are committed to building lasting relationships, encouraging product utilization, and serving as dedicated post-sales contacts for our customers. By supplying valuable resources, we empower our customers to succeed with our solutions while effectively managing internal processes and facilitating collaboration across departments. Our commitment to excellence drives our success. Responsibilities Evaluate and optimize the performance of your team of specialists by restructuring coverage, defining key metrics, and developing growth plans. Develop a comprehensive content strategy and engagement model, including email campaigns, webinars, and community interactions. Create dashboards, enhance processes through experimentation, and implement automation for greater efficiency. Ensure customers can seamlessly access adoption programs throughout their journey, starting from Day 1. Collaborate closely with Onboarding, Customer Success Managers, Product, Marketing, and Support to create smooth customer experiences. Take ownership of multi-product adoption and workflow integration metrics. Drive noticeable improvements in adoption rates (+15-20 points for 2+ products) and demonstrate ROI through precise attribution modeling. Encourage a culture of experimentation while developing the product knowledge and content creation skills of your specialists. What We're Looking For A minimum of 7-10 years of experience in Customer Success, Product Marketing, or Enablement, with at least 3-5 years leading high-performing teams in high-growth or start-up environments. A proven ability to design and launch customer programs that achieve significant measurable impact. Experience with tech-touch models and digital campaigns (email, webinars, in-app), and the ability to balance automation with a personal touch. Strong analytical skills for building dashboards, interpreting metrics, conducting segmentation and cohort analysis, and leveraging insights to drive strategy. Experience in creating scalable content strategies, educational programs, and training materials, with a solid understanding of adult learning principles. A strategic thinker who can see the big picture, identify dependencies, and innovate processes that scale efficiently. Exceptional communication and influence skills, with a demonstrated ability to build consensus and navigate complex stakeholder landscapes in matrix organizations. Confidence in making decisions with incomplete information and achieving results in uncertain conditions. Salary Range or On Target Earnings: Minimum: $126,500.00 Maximum: $276,700.00 In addition to the base salary, our Total Direct Compensation philosophy considers base salary, bonuses, and equity value. Please note that starting pay will be determined based on various factors and will reflect your qualifications and experience. We have a location-based compensation structure; therefore, there may be different salary ranges for candidates in other locations. At Zoom, we value your time and effort in applying. We provide at least 5 days for you to submit your application. Below is the anticipated closing date for this position, which you might want to mark in your calendar. Anticipated Position Close Date: 03/06/26 Ways of Working We practice a structured hybrid work approach, centered on our offices while accommodating remote work preferences. The work style for this role, whether Hybrid, Remote, or In-Person, is indicated in the job posting. Benefits In line with our award-winning workplace culture, our benefits program includes a variety of perks and options designed to support your physical, mental, emotional, and financial well-being. We emphasize work-life balance and encourage community involvement. For detailed information, please check our benefits section. About Us At Zoom, we strive to help individuals maintain connections for improved collaboration. Our goal is to build the best enterprise collaboration platform, empowering users to communicate effectively through products such as Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We are a team of problem-solvers, working swiftly to design user-focused solutions. Join us for opportunities to expand your skills and advance your career in a collaborative, growth-oriented environment. Our Commitment At Zoom, we believe that exceptional work arises from a supportive and empowering environment. We are dedicated to fair hiring practices that evaluate candidates based on their skills, experience, and potential. If you need accommodations during the hiring process, please inform us—we are here to provide support at every stage. If you require assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form, and a member of our team will reach out promptly. This form is specifically for candidates seeking accommodations related to qualifying medical disabilities. Non-accommodation-related inquiries, such as application follow-ups or technical issues, will not be addressed. Equal Opportunity Employer We believe that the unique contributions of each Zoomie drive our success. To ensure that our products and culture continue to reflect diverse perspectives and experiences, we uphold a policy of non-discrimination based on race, religion, national origin, gender identity or expression, sexual orientation, age, marital status, veteran status, or disability status. Zoom is proud to be an equal opportunity workplace and an affirmative action employer. All information provided will remain confidential in accordance with EEO guidelines.

Created: 2026-03-11