ServiceNow Platform Operations Engineer

Join KPMG, an organization celebrated for fostering career growth and innovation, providing audit, tax, and advisory services to key industries. Our commitment to delivering tangible results drives our success, alongside a culture that supports individual development and inclusivity. Recognized by Fortune Magazine and others as a top workplace, we're excited for you to join our passionate team! KPMG is seeking a ServiceNow Platform Operations Engineer to become a vital part of our Digital Nexus technology organization. This is a hybrid work opportunity where you can contribute significantly to our mission. Key Responsibilities: Lead support and enhancement requests across all ServiceNow products/modules, delivering timely and high-quality solutions; troubleshoot, diagnose, and resolve platform issues, accompanied by root cause analysis and corrective actions. Design, configure, and develop effective solutions using ServiceNow best practices to meet business needs and facilitate process improvements; actively contribute to the continuous enhancement of the platform with proactive recommendations and new feature implementations. Maintain comprehensive documentation for processes, workflows, and configurations; ensure compliance with organizational standards, security policies, and ServiceNow best practices. Engage in all aspects of Platform and Plugin/Store App upgrades while mentoring junior team members, fostering a culture of knowledge sharing across the operations team. Oversee platform health by monitoring performance and sustaining integration points. Collaborate closely with stakeholders and scrum teams to gather requirements, refine user stories, and translate business needs into actionable ServiceNow solutions. Qualifications: At least three years of hands-on experience in developing and supporting ServiceNow in an enterprise environment. Bachelor's degree in computer science, information technology, or a related field is preferred; Certification as a ServiceNow Certified System Administrator (CSA) and/or ServiceNow Certified Application Developer (CAD) is ideal. Experience in supporting and enhancing various ServiceNow products/modules (such as ITSM, ITOM, HRSD, SecOps, IRM, etc.); strong knowledge of ServiceNow architecture, data models, integrations, and scripting (JavaScript, Glide API). Exceptional troubleshooting, analytical, and communication skills; ability to thrive independently and collaboratively in a fast-paced, dynamic environment. At least one ServiceNow Certified Implementation Specialist (CIS) in a major module (e.g., ITSM, HR, CSM, or SecOps) is preferred. Must possess authorization to work in the U.S. without the need for employment-based visa sponsorship now or in the future. KPMG offers an attractive compensation and benefits package, prioritizing your well-being and lifestyle choices. Our Total Rewards package includes varied medical and dental plans, vision coverage, life insurance, 401(k) plans, and extensive personal well-being benefits. Additionally, KPMG provides Personal Time Off per fiscal year and observes a calendar of holidays, offering breaks each year without requiring the use of Personal Time Off. The full details of our benefits can be found on our KPMG US Careers site. KPMG is an equal opportunity employer. We comply with all federal, state, and local laws regarding recruitment and hiring. All qualified applicants are encouraged to apply, regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, citizenship status, disability, protected veteran status, or any other protected category. Apply promptly if you're interested and meet the qualifications outlined above.

Created: 2026-03-11