Senior Specialist in Account Management

Join Cardinal Health as a Senior Specialist in Account Management! In this engaging role, you will serve as a pivotal contact for over 6,000 independent pharmacies, VIP buying groups, and hospital systems. Your expertise will be crucial in addressing challenges and fostering strong relationships with both customers and sales representatives. You will handle an average of 10-20 customer cases daily and manage 15-40 inquiries through various channels, including phone calls, emails, and live chats. Your responsibilities will cover a range of topics, including pharmacy reimbursement, PBM contracting, claim adjudication, credentialing, and PSAO onboarding, acting as the primary liaison to Cardinal Health's PSAOs (LeaderNET, MSInterNet, and MCC). Furthermore, you will be the main contact for Product and Solutions inquiries, as well as PSAO-related questions for our Topco buying group and Health System group. To thrive in this fast-paced environment, exceptional communication skills and the ability to engage confidently with key stakeholders are essential. Your commitment to outstanding customer service and leadership will set you apart. Candidates with backgrounds in Managed Care, PSAOs, pharmacy reimbursement processes, and PBM contracts will excel in this position. Shift: Monday-Friday 8:00 AM - 5:00 PM EST Key Responsibilities Develop comprehensive knowledge of all PSAO areas. Process Inquiry Intake Forms for PSAO Support efficiently. Conduct customer outreach via email and phone. Manage an average of 10-20 customer cases concurrently with diligence. Answer 15-40 incoming calls from pharmacy staff and the Sales Team. Represent Managed Care in meetings with pharmacy chains and buying groups, addressing inquiries, and delivering updates. Engage in daily Account Management Team huddles and scheduled meetings to improve collaboration. Actively participate in cross-departmental meetings. Serve as the primary point of contact for pharmacy buying groups and hospital systems regarding Product & Solutions and PSAO inquiries. Lead New Customer Orientation calls to ensure a seamless onboarding experience. Participate in the Mentorship Program, sharing knowledge and insights with team members. Communicate confidently and professionally in both spoken and written formats. Utilize effective de-escalation techniques during customer interactions. Employ resources and critical thinking skills to navigate complex scenarios. Maintain organization in day-to-day responsibilities. Adapt to the evolving healthcare landscape and remain receptive to new ideas. Act as a customer advocate during interactions with the PSAO. Implement processes to elevate the overall customer experience. Independently troubleshoot technical issues when necessary. Proactively identify and track customer pain points. Foster a professional and respectful virtual collaboration with colleagues. Ensure required phone coverage levels and communicate any potential issues proactively. Qualifications 1-3 years of customer service experience is required. Preferred knowledge of managed care, reimbursement, and PBM. Experience in pharmacy operations or as a pharmacy technician is a plus. Proficiency in Microsoft Office applications. Strong verbal and written communication skills, emphasizing active listening. Demonstrated organizational skills and attention to detail. A strong work ethic and team-oriented mindset. Empathetic approach with patience and a positive collaborative attitude. Ability to establish rapport and communicate effectively with sales teams. What is Expected at This Level Utilize working knowledge of concepts and principles to perform tasks. Engage in projects of moderate scope and complexity. Identify solutions to technical problems and take action to resolve them. Exhibit sound judgment within defined parameters. Receive general guidance with more detailed instruction for new projects. Work will be reviewed for reasoning and accuracy. Anticipated Salary Range: $57,000 - $81,600 Bonus Eligible: No Benefits: Cardinal Health offers extensive benefits to support health and well-being, including: Medical, dental, and vision coverage Paid time off Health savings account (HSA) 401k savings plan Access to wages before payday Flexible spending accounts (FSAs) Short- and long-term disability coverage Work-Life resources Paid parental leave Healthy lifestyle programs Application Window: Anticipated to close on 3/24/2026. If interested, please apply as soon as possible. The salary range listed is an estimate. Pay at Cardinal Health is determined by various factors, including geographical location, relevant education, experience, skills, and internal pay equity. Candidates who are back-to-work, individuals with disabilities, those without a college degree, and veterans are encouraged to apply. Cardinal Health promotes an inclusive workplace that values diversity. We celebrate differences to create better solutions for our customers, ensuring employees can express their authentic selves.

Created: 2026-03-11