Customer Service Leader

Soar with us at Wawa. At Wawa, we strive to improve lives daily - one smile, hoagie, or experience at a time. Our secret ingredient is our Associates. Join our caring team, dedicated to helping each other succeed. At Wawa, you have the chance to develop skills, thrive, and explore new career opportunities. We are proud to be part of a successful team of Associate owners who contribute to our achievements. Together, we can reach incredible heights. Are you ready to elevate your career? Join our flock and prepare to soar. As a Customer Service Leader (CSL), you will be an enthusiastic leader playing a vital role in supporting store operations. You will work alongside fellow supervisors and store leaders to provide excellent customer service, enhance sales, and maintain a safe, organized, and fully stocked store. What You'll Do: Provide exceptional customer service and address inquiries swiftly. Collaborate with the leadership team to achieve store objectives related to sales, expenses, Associate retention, and training. Lead, motivate, and train Associates to boost sales and performance during shifts. Ensure consistent implementation of customer service programs, policies, and store technology components. Manage cash processes, inventory, vendor check-ins, and ensure store safety. Maintain accurate inventory through regular cycle counts and smart ordering, ensuring customers can find what they need. Benefits: We offer meaningful benefits and rewards that support our Associates financially, physically, and emotionally, including medical, dental, vision, and mental health benefits, ESOP (Employee Stock Ownership Plan), 401(k) + matching, Education Assistance Program, store discounts, paid time off, paid parental leave, and access to various wellness programs. Eligibility for Wawa benefits is defined under the terms of the plan(s). Qualifications: High School Diploma or GED equivalent. Must be 18+ years old with reliable transportation. Flexible availability to work various shifts, including weekends and holidays, to meet business needs. Supervisory experience in retail or food service environments is a plus. Strong customer service, relationship-building, and communication skills. This position offers an exciting opportunity to opt into a 4-day work week, allowing you more time to balance your life outside of work. The hourly salary for this position ranges from $21.00 to $23.60, based on experience and location. Additionally, Associates in this position will receive a $2.00 shift differential for hours worked between 12 am and 6 am. Wawa is committed to providing reasonable accommodation to complete an application upon request, as mandated by applicable law. Wawa, Inc. is an equal opportunity employer. We uphold a workplace environment where all Associates are treated fairly and with respect. Discrimination of any form will not be tolerated, and we recruit, hire, and promote applicants without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status, or any other characteristic protected by applicable law. Unlawful discrimination will not affect any employment decision.

Created: 2026-03-11