Health Information Expert II

Datavant is the leading data collaboration platform trusted in the healthcare sector. Our mission is to ensure health data is secure, accessible, and actionable, providing essential data solutions for various organizations within the healthcare ecosystem, including providers, health plans, researchers, and life sciences companies. From obtaining a single patient's medical records to driving the AI revolution in healthcare, Datavanters are creating innovative ways to connect and utilize data for better health outcomes. By joining Datavant, you will be part of a dynamic and collaborative team that is dedicated to making a transformative impact in the healthcare industry. Position Highlights: Full-Time: Monday-Friday 8:30-5:00 PM OR 8:00-4:30pm EST Location: This role will be performed at one location Gainesville GA 30501 Process medical records and take calls from patients, insurance companies, and attorneys to update them on their medical records status. Document information across multiple platforms using dual computer monitors. Preferred experience in Customer Service, Data Entry, and Release of Information. Comprehensive Benefits: PTO, Health, Vision, Dental Insurance, 401k Savings Plan with matching contributions, and Tuition Reimbursement. You will: Receive and process requests for patient health information in line with company and facility policies. Maintain confidentiality and security of all privileged information. Develop knowledge of company and facility software. Follow the company's and customers' Code of Conduct and policies. Communicate with your manager regarding work progress, challenges, and volume fluctuations. Assist with additional duties as necessary. Apply medical privacy regulations consistently to prevent unauthorized disclosures. Manage patient health records with care and precision. Safeguard patient records while ensuring compliance with HIPAA regulations. Prepare new patient charts by gathering documentation from paper and electronic health records. Ensure that medical records are accurate and complete, assembled in the correct order. Create digital images of physical documents for electronic storage. Respond to requests for patient records within the facility and from external sources, ensuring proper retrieval and transmission. Handle inbound and outbound calls. Assist with patient walk-ins as necessary. May take on administrative tasks like managing faxes, mail, and data entry. Meet productivity expectations as outlined at the site. Schedule pick-ups as required. Other duties as assigned. What you will bring to the table: High School Diploma or GED. Must be 18 years or older. 1 year of experience related to Health Information. Ability to commute between locations if needed. Willingness to work overtime during peak seasons. Basic computer skills. Comfort and proficiency with phones, fax machines, printers, and general office equipment. Excellent verbal and written communication skills in English. Bonus points if: You have experience in a healthcare setting. You have worked in a production/metric-driven environment. You have customer service experience in person. You can develop relationships with clients and customers on-site. You are open to sharing new ideas, suggesting process improvements, and providing feedback to internal stakeholders. Compensation for this role may vary based on location, responsibilities, skills, experience, and other criteria. The estimated pay range for this position is $16-$20.50 USD per hour. To ensure the safety of our patients and staff, clients may require post-offer health screenings and documentation of certain vaccinations, such as flu, Tdap, or COVID-19. Requests for exemptions will be evaluated by Datavant Human Resources individually. This position is not eligible for employment sponsorship. Datavant champions a discrimination-free work environment. We are an Equal Employment Opportunity employer and will consider all qualified applicants without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other protected statuses. At the end of this application, you will encounter voluntary demographic questions that will remain anonymous. Your responses will aid in enhancing our recruitment process and will not impact your application status. Datavant is committed to providing reasonable accommodations for individuals with disabilities. For accommodation requests during the application process, please submit your request to our HR team. Review will be on a case-by-case basis. For details about our data collection and usage practices, please refer to our Privacy Policy.

Created: 2026-03-11