Shift Supervisor for Pet Retail

Overview Are you a pet enthusiast who loves making furry friends happy? Do you enjoy fun pet products that make tails wag? If you are a natural leader who knows that every dog has the potential to learn new tricks, then we want you to join our team! Responsibilities/Qualifications As a Shift Supervisor at Pet Supplies Plus, you will inspire and engage with our customers and their pets. You will provide exceptional service during every shift, including: Helping customers choose the perfect toy for their favorite pet. Greeting regular shoppers and their pets, making their visit memorable. Guiding young customers in taking care of their pets, such as teaching them how to test water in a fish tank. Modeling outstanding service for your team members. Supporting team leaders in daily operations and performance tracking. Engaging with our community and spreading smiles. The key responsibilities of a Shift Supervisor include: Collaborating with store team leaders to ensure our store standards are met. Providing leadership coverage and performing management functions when team leaders are unavailable. Upholding operational policies to ensure the best customer experience. Learning back-office procedures such as updating prices and managing sales records. Participating in recruitment, onboarding, and development of team members. Identifying ways to enhance community engagement and store performance. Stepping in to assist customers and team members when needed. To be a successful candidate, you should have: A high school diploma or GED. At least 2 years of retail experience. Skills in Microsoft Office applications. Strong sales and customer service abilities. The capability to operate necessary equipment, including a forklift, and the physical ability to lift up to 50 pounds. The willingness to work flexible schedules and have reliable transportation. Must be 18 or older and able to pass a drug screening. Why Join Us? Employee discounts on products. Flexible scheduling options. Opportunities for pay increases and pet care training. A culture of promoting from within. Comprehensive medical, dental, and vision plans for full-time employees. Health savings and flexible spending accounts. Paid time off for full-time employees. About Us Pet Supplies Plus is dedicated to making pet care easier for our customers. With over 750 locations nationwide, our stores offer a wide array of natural pet foods, supplies, and services in a friendly environment. Our knowledgeable staff builds relationships with customers and their pets, creating an inviting shopping experience. Pet Supplies Plus is honored to be recognized in Entrepreneur Magazine's 2024 Franchise 500® list as well as being the top full-service pet supplies franchise for our outstanding performance. For more details, please visit our website. EOE STATEMENT We are an equal opportunity employer and welcome applicants from all backgrounds without regard to race, color, religion, sex, national origin, age, disability, or genetics. Our commitment to non-discrimination applies to all aspects of employment.

Created: 2026-03-11