Director of Production Management - WFG

Job Family Operations - General About Us At Transamerica, we prioritize hard work, innovative thinking, and personal accountability. We understand the power of a diverse workforce and promote a balanced environment where our employees can thrive professionally and personally. Our commitment to collaboration creates a positive atmosphere focused on empowering individuals to plan for their best lives while providing essential tools and solutions. Who We Are Transamerica believes every individual deserves the opportunity to live their best life. More than a century ago, we pioneered financial services for people from all walks of life. Today, we serve millions of customers worldwide under an international holding company, offering insurance, retirement, and investment solutions tailored to meet their needs. What We Do Transamerica operates in three main divisions: 1) World Financial Group, including Transamerica Financial Advisors, 2) Protection Solutions and Savings & Investments, which encompass life insurance, annuities, employee benefits, retirement plans, and Transamerica Investment Solutions, and 3) Financial Assets, covering legacy blocks of long-term care, universal life, and variable and fixed annuities. Our diverse workforce is supported by Transamerica Corporate, which includes teams focused on Finance, People and Places, General Counsel, Risk, Internal Audit, Strategy and Development, and Corporate Affairs. Job Description Summary This role is pivotal in leading and advancing the transformation of WFG Service Operations through service delivery and production teams. Responsibilities Develop and implement tools to measure and monitor both internal operational performance and third-party vendor performance, collaborating with data and analytics teams to ensure high data quality. Drive process improvements within existing frameworks, incorporating data and analytics for effective measurement and sustainability. Manage low-code platform configuration and implement innovative AI tools and robotic process automation. Source and facilitate the integration of service tools and digital delivery platforms, ensuring best-in-class offerings across financial services industries. Establish assurance programs aimed at enhancing service quality and process efficiency, working closely with service and process leaders to support continual performance improvement. Collaborate with digital platform designers and executives, engaging field leaders and users to ensure effective service delivery governance. Commit to continuous enhancements in efficiency, productivity, and overall customer satisfaction metrics. Engage with stakeholders to establish strategic priorities and effectively communicate these goals throughout the organization. Serve as a knowledgeable resource across the organization, keeping abreast of current and emerging industry trends and their implications. Foster a non-hierarchical, collaborative, and transparent culture that emphasizes employee engagement and trust. Recruit, develop, and lead high-performing teams skilled in advanced process management and automation technologies. Design and model automated service solutions aiming to improve operational efficiency, service quality, and user experience. Own the strategy and execution for service tooling across various financial services verticals, supporting comprehensive multi-market and multi-product distribution. Qualifications Bachelor's degree in business, finance, or a related field, or equivalent experience. 15+ years of leadership experience in operations and service delivery, with a deep understanding of customer expectations and market dynamics. Proven track record leading enterprise-wide transformation initiatives and establishing business-as-usual operations. Strategic thinker able to break down complex challenges into clear, actionable plans. Exceptional communication, decision-making, and stakeholder engagement abilities. Strong focus on team development, collaboration, and performance leadership. Expertise in continuous process improvement methodologies and training professionals in these areas. Experience in designing processes that enhance service quality and promote automation. Familiarity with omni-channel infrastructure and services, including RPA and integrated vendor solutions. Proven use of AI in enhancing service management and driving engagement. In-depth knowledge of financial services supply chain protocols and integration standards. Competence in various process improvement methodologies such as Lean Six Sigma, Agile, and Total Quality Management. Working Conditions Office Environment Occasional Travel The salary for this position typically ranges from $235,000 to $265,000 annually. This range is based on several factors including qualifications, experience, and operational needs. Eligible positions may also receive an Annual Bonus based on individual performance and company plans. What We Offer We provide a comprehensive benefits package that prioritizes the personal and financial well-being of our employees. Compensation Benefits Competitive Pay Bonus Eligibility for Qualified Employees Benefits Package Pension Plan 401k Matching Employee Stock Purchase Plan Tuition Reimbursement Disability Insurance Medical, Dental, and Vision Insurance Employee Discounts Career Development Opportunities Health and Work/Life Balance Benefits Paid Time Off starting at 160 hours annually. Ten paid holidays per year. Holistic wellness program including coaching and rewards. Paid parental leave and adoption assistance. Employee assistance and back-up care programs. Volunteer hours PTO, matching gifts programs, and ERGs. Inclusion & Diversity We are committed to fostering a diverse and inclusive work environment, recognized through various awards and initiatives. Our Employee Resource Groups promote an inclusive culture by providing spaces for shared interests and perspectives. Giving Back Our commitment extends beyond business to the communities we serve, supported by the Aegon Transamerica Foundation, which focuses on key social responsibility initiatives. Transamerica's Parent Company Aegon, our parent company since 1999, has served millions globally with a clear mission: Helping people live their best lives.

Created: 2026-03-11