Cards Business Analyst

JD: Role Name: Cards Business Analyst Location: Hanover, MD Onsite Contract JOB DESCRIPTION: Product Strategy Roadmap Define and own the endtoend product vision and roadmap for card issuance servicing and lifecycle management Identify market trends competitive insights and customer needs to shape product decisions Prioritize product backlog items based on value feasibility and stakeholder alignment 2 Requirements Delivery Convert business needs into clear user stories acceptance criteria and functional requirements Partner closely with engineering teams to ensure timely delivery of features and enhancements Lead backlog grooming sprint planning and release planning ceremonies Validate that product features meet expected outcomes through UAT and release testing 3 Cards Domain Expertise Manage card lifecycle capabilities application onboarding creditdebit processing rewards fraud checks disputes and chargebacks Understand network rules . Mastercard AmEx authorization flows clearingsettlement processes and compliance obligations Collaborate with risk and compliance teams to ensure adherence to KYC AML PCIDSS Fair Lending and other regulatory requirements 4 Stakeholder Engagement Act as the primary point of contact for business leaders operations card networks processors and vendor partners Translate technical constraints into businessfriendly communication and viceversa Provide regular updates on product performance roadmap progress risks and dependencies 5 Data Performance Management Use data to monitor product KPIs approval rates spend activation attrition fraud patterns decline ratios etc Identify areas for product optimization and drive continuous improvement Support financial modeling forecasting and costbenefit analysis for new features 6 Customer Experience Ownership Ensure cardholder experience across digital channels app web IVR servicing is seamless and frictionless Map customer journeys and identify experience gaps and improvement opportunities Drive adoption and engagement of card products through targeted enhancements

Created: 2026-03-12