Assistant VP Process Optimization

PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Assistant Vice President Process Optimization will be the Broker Direct Lending organization's leader on cost-to-service efforts as well as projects and strategies that improve operational efficiency and customer satisfaction. As the AVP Process Optimization, you will identify opportunities to improve cost-to-service, propose changes and strategies for improvement, and then be responsible for the successful implementation of the changes. The Assistant VP Process Optimization will: Champion projects and strategies designed to lower cost-to-service Collaborate with analytics, finance, change management, and project management teams to identify, quantify, prioritize, and implement strategies and process changes Work closely with Broker Direct managers to understand their processes at a detailed level and identify potential opportunities for improvement Research and analyze the expense associated with major functions in Broker Direct Monitor, quantify and evaluate financial impacts of strategy and process changes and provide regular updates on progress vs. original plan/forecast Develop reporting that details the current state of cost-to-service as well as the projected impacts of future opportunities Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization's desired culture and values What You'll Bring6+ years of business analysis experience, preferably within the mortgage industry 2+ years of experience in an influencing or leadership role Mortgage fulfillment and loan data or financial analysis a strong plus Demonstrated track record of making analysis-supported recommendations and leading cross-functional change Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $90,000 - $150,000 Work Model OFFICE

Created: 2026-03-12