Branch Manager - Daphne/Austal

Job Type Full-time Description At Alabama Credit Union, our employees feel good about their careers. We create an environment rich in learning and advancement opportunities, community support activities, and chances to provide input on company initiatives. This position exists to oversee the operations at the Daphne Branch in Daphne, Alabama and the Austal Branch in Mobile, AL. Duties include leading branch in achieving strategic and financial goals, coaching and developing staff, ensuring exceptional member service, and participating in business and community development. In return, those who hold this role get to work at one of the best places on earth. Requirements Essential Functions and Responsibilities: Leads branch in achieving strategic and financial goals and ensures proper staffing, effective operations and compliance, and exceptional member service. Specific responsibilities include, but are not limited to the following: o Demonstrates understanding of Credit Union mission, shared values, core behaviors, strategy and ensures achievement of strategic and financial goals. o Ensures compliance with established policy and regulations. o Hires new branch team members. o Ensures proper training, resources, and performance management are provided for staff to meet member service expectations and branch goals; Coaches and evaluates team member performance using Member Experience and Branch Operation Progression guidelines; identifies development opportunities for staff member and coordinate with Talent Development and Regional Director to assist team member in professional development. o Recommends promotions, transfers and salary adjustments as appropriate. o Identifies performance problems, ensures corrective action is provided, and terminates when necessary with HR and Regional Director assistance. o Utilize resources of member service data and analytics to enhance branch contribution to overall revenue, member profitability and expense control. o Promotes team building and leads team in collaborating with and supporting branches/ support teams across the Credit Union to provide exceptional internal service and meet organizational goals. o Assist with start-up, development, and growth of new branches as needed. Actively coaches and develops team member to ensure exceptional member service and to meet stated individual and branch goals and objectives. Specific responsibilities include, but are not limited to the following: o Positively impacts and motivates team member through encouragement, role-modeling core behaviors, actively listening and reinforcing positive performance. o Observe and Demonstrate our Branch Operating Standards, Shared Value and Core Behaviors. o Responsible for maintaining, and ensuring the compliance of all team members, to the Credit Union's policies regarding Standards of Conduct and confidentiality. o Encourages each team member to look for opportunities to utilize Credit Union products and services, using software tools to identify best matches for product referral. o Uses performance management tools and practices (i.e., prism dashboards, 1:1 meeting, individual goal setting) to benchmark team member performance against branch goals and collaborate with team member to develop success plans. o Actively initiates and engages in development activities that enhance team member knowledge and skill sets, including Talent Development activities, scheduled training sessions, and team member participation on High Performance Teams (HPTSs). o Engages in development of self. Takes initiative to learn, solicits and incorporates feedback from Regional Director and team members for improvement, and is responsive to coaching as well as adept at coaching others. o Recognizes and mentors potential team members for future leadership opportunities. o Lead a peer group, HPT, and other self-development opportunities. o Promotes fun, recognition, and celebrations with team members, peers, Regional Leaders in the network; creates passion for the purpose of Alabama Credit Union, both internally and externally. Actively participates in Value Partner Development and Community Involvement activities. Specific responsibilities include, but are not limited to the following: o Collaborate with Regional Director, Marketing and SLT Leaders to plan, track and coordinate visits within existing Value Partner (VP) to improve penetration by following up regularly to ensure members' and Value Partner representatives' satisfaction and participate in VP support activities. Apply data analytics to offer relevant and valued solutions to VP organizations. o Participates in organizational efforts to attract and secure new VP relationships. o Involved with and/or serves on committees or boards of community organizations o Participates in 15 hours of paid community involvement. o Collaborate with Regional Director to ensure credit union's participation and/or representation in community events and to build goodwill. For example: local Chamber of Commerce, Credit Union chapter, Community organizations. Coaches and assist Member Experience Representatives with the following front-line branch operations: o Ensuring the best member experience during branch visit. o Receiving and processing all types of transactions to member accounts. o Opening, closing, and maintaining all types of accounts. o Answering questions and assisting members with advanced products and services. o Balancing cash drawers and determining outages. o Conducts required auditing procedures. o Ensuring the essential branch opening/closing procedures are performed. Coaches and assist Member Experience Representatives with the following in-branch lending function: o Evaluate members needs o Explain available loan products o Analyze earnings, financial and credit condition to determine the degree of risk involved o Make recommendations for loan approval/denial o Prepare and close member loans • Performs a variety of miscellaneous task including typing, filing, computer input, and answering telephones and other duties as assigned by Regional Director • Other duties as assigned by Regional Director and/or SLT members to ensure smooth business operations for member and team members. • Maintains a professional work area in accordance with the Branch Operating Standards If you cannot handle stress, make tough decisions, effectively motivate employees, or manage multiple conflicting priorities, this may not be the job for you. However, if you want the opportunity to drive the success of a branch and the personal success of the people in it, and thrive on helping people in your workplace and community, it may be the perfect opportunity to feel good about your career!Experience : 3-5 years experience in branch management of a financial institution. Education : (1) A two-year college degree or (2) completion of a specialized certification or licensing or (3) completion of specialized training courses conducted by venders or (4) job-specific skills acquired through an apprenticeship program. Interpersonal Skills : A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and is usually of a personal or sensitive nature. Work may involve motivating, influencing or training others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and requires the ability to influence and/or sell ideas or services to others. Willingness and ability to contact entities for the purpose of business development is strongly preferred. The ability to listen to and comprehend member and co-worker needs; the ability to resolve member and co-worker problems efficiently and appropriately; and the ability to work in a team environment, exchanging ideas and coming to consensus with individuals from other departments and geographic areas are required. Salary Description Min: $61,387.90 Mid: $76,734.87 Max: $92,081.84

Created: 2026-03-12