TxDMV - Metal Plates Specialist

TxDmv - Metal Plates Specialist Organization: Texas Department of Motor Vehicles Primary Location: Texas-Austin Work Locations: Camp Hubbard Bldg 1, 4000 Jackson Ave, Bldg 1, Austin, 78731-6007 Job: Office and Administrative Support Employee Status: Regular Schedule: Full-time Standard Hours Per Week: 40.00 State Job Code: 1570 Salary (Pay Basis): 4,083.33 - 4,083.33 (Monthly) Number of Openings: 1 Overtime Status: Non-exempt Description: To apply for this position, complete an on-line application through the Applicant Career Section or through WorkInTexas. Select "Apply Online" button. Complete your on-line applicant profile and the State of Texas Application for Employment. TxDMV does not accept paper applications. Effective January 23, 2026: You will be required to attach a resume to your application which will be used for screening purposes. Please ensure your rsum is detailed and specific, including a full employment history (full time or part time), education, licenses, and skills. Your rsum must include the month and year for start and end dates for each listed employer. Failure to fully complete the application requirements and pre-screening questions may disqualify you for consideration for this position. State Title: Program Specialist I Applicants who require accommodation for the interview process should contact Human Resources at 512-465-4043 when contacted to schedule an interview. General Description: Our mission at the Texas Department of Motor Vehicles (TxDMV) is to serve, protect and advance the citizens and industries in the state with quality motor vehicle related services. We are a dynamic state agency dedicated to customer service, consumer protection and the success of motor vehicle-related industries. Essential Duties: Interprets and applies Texas statutes and TxDMV Board rules related to metal plates and stickers issued to MVD license holders. Serves as primary customer service point of contact for license holders, external customers, and internal TxDMV staff. Researches information needed for inquiries and responds to the customer via telephone or email with courtesy and professionalism. Monitors and updates MVD's eLICENSING system and other databases to accurately reflect information submitted and status of metal license plates and stickers issued by MVD. Collaborates with TxDMV's Information Technology staff to research and resolve technical problems and data related to metal plates and stickers issued by MVD. Retrieves metal plates and stickers when delivered to HQ and enters information into MVD's plates database system. Serves as MVD Plates Program's point of contact with TxDMV Finance and Operation Division's Mail Services team. Serves as point of contact for processing metal plates returned to TxDMV by license holders or by U.S. Mail or delivery services. Processes returned metal dealer plates, stickers, and related documents according to established procedures and Texas statutes and TxDMV Board rules. May collaborate with other TxDMV divisions on plate returns. Serves as point of contact for processing applications submitted to cancel MVD-issued license plates. Researches and collects information for reports or other needs and assists with special projects. May travel up to 5% of the time. Travels by car (may include flying). May include overnight travel. May require working extended hours and some evenings and weekends, as needed. Required to attend work regularly and adheres to approved work hours in accordance with department policies and procedures. Performs other duties as assigned. Knowledge, Skills, and Abilities: Knowledge of statutes, administrative rules, and agency policies related to the program area; knowledge of operations and customer service techniques. Skill in the use of a computer and applicable software including Microsoft Office suite; skill in customer service and providing accurate, timely information to internal and external customers; skill in multi-tasking and organizing tasks; skill in noticing details. Ability to gather, correlate, and analyze information; ability to interpret policies and procedures; ability to communicate effectively; ability to set work priorities; ability to stay focused in a dynamic, fast-paced environment; ability to collaborate with a team effectively. The above statements are not a complete list of all responsibilities, duties and skills held or performed by employees in this job. Employees may perform other related duties as assigned. Qualifications: Minimum Requirements Education and Experience Education: High school diploma or equivalent required. Minimum Experience: Minimum two (2) years' experience in fulfillment or delivery of goods; supply chain or logistics functions; mailroom or courier services; or the motor vehicle industry, specifically in titles or registration or motor vehicle industry licenses; and Minimum two (2) years' experience working in a professional office setting in an administrative capacity required. Preferred Experience: Graduation from an accredited two- or four-year college or university with major course work in a field relevant to the assignment is generally preferred. Major course work includes, but is not limited to, the following fields: Business Administration, Public Administration, English (writing skills), and/or Communication. Previous experience working with a regulated profession strongly preferred. Previous experience working with Salesforce-based, customer relationship management, license application processing, or inventory management databases strongly preferred. Education may be substituted for experience on a year-for-year basis. Major coursework includes, but is not limited to, the following fields: Business Administration, Public Administration, English (writing skills), and/or Communication. If driving is required, must possess a valid driver license from state of residence. The physical and environmental demands described here are representative of those encountered and/or necessary for the employee to successfully perform the essential functions of this job; reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Environment: Office; Ambulatory skills, e.g. stand, walk, sit; Hand-eye coordination and arm/hand/finger dexterity; Ability to speak, hear, and exercise visual acuity; Ability to transfer weights of 10 or more pounds anticipated for this position; Driving requirements: Minimal Additional Information: The State of Texas offers a variety of benefits for you and your family that are comprehensive and, on average, make up about one-third of total compensation. Benefits include: Retirement Plan Paid Group Health & Life Insurance for employees Paid Holidays Paid Vacation Leave Paid Sick Leave Dental Vision Dependent Optional Life Insurance Voluntary AD&D Insurance Dependent Health & Life Insurance Health & Dependent care flexible spending accounts Tuition Assistance Program In addition, the Texas Department of Motor Vehicles is considered a qualified employer for the Department of Education's Public Student Loan Forgiveness (PSLF) program. A valid Class "C" driver's license is required. If not currently a Texas resident, must obtain a Texas Driver's License within ninety (90) days after entering Texas as a new resident. A satisfactory driving record is required for operating state or personal vehicles to conduct department business. Job offers and continuation of employment is contingent upon: Proof of education and experience listed on the application Eligibility to work in the United States Satisfactory results from a pre-employment criminal history background check and driver's record check Compliance with Selective Service registration for males ages 18-25 Required to attend work regularly and observe approved work hours in accordance with department policies and procedures. If selected for the position the following must be provided for proof of military employment preference: Veteran must provide form DD 214 Surviving Spouse or Orphan must provide DD 1300 or DD 214. Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on the State Auditor's Office Job Descriptions; click on the occupational category for the position. Additional MOS can be found at the State Auditor's Office Military Crosswalk Guide. The Texas Veterans Commission provides helpful employment information. Your application must be complete, accurate and reflect all experience and education. Omission of data can be the basis for disqualification. "See Resume" is not accepted in lieu of a completed online State of Texas application but attached resumes may be considered as additional supplemental information. The Texas Department of Motor Vehicles is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, pregnancy, disability, military status, age, or any other characteristic protected by federal or state law. The TxDMV provides accommodations for persons with disabilities in accordance with the American with Disabilities Act. If you need help with the employment process or require other accommodation, please contact the Human Resources office for assistance on 512-465-4043.

Created: 2026-03-12