Senior Employee Relations Consultant

Company: Highmark Health Responsible for timely issue response, investigation and resolution regarding a wide variety of employee matters. This includes counseling employees and management team members on performance and conduct, policy interpretation, discipline/corrective action and internal investigations, and doing so in such a way that business objectives are supported, risk to the organization is mitigated, and working relationships between management and employees remain effective. Also responsible for investigating and responding to third-party charges, identifying employee morale issues, concerns and trends; and, when appropriate, escalating issues, concerns and trends to employee relations management, HRBP team members and/or other human resources leadership. Suggest modifications to human resources policies and practices to enhance all employees' opportunities to contribute to business goals and objectives. This is a hybrid based role in Pittsburgh, PA - will be onsite at a combination of Allegheny Clinic and 5th Avenue Place (T,W,Th) Essential Responsibilities Respond to, investigate and resolve a wide variety of employee matters. This includes educating, coaching and counseling employees and management on policy, procedures and practices; making recommendations on discipline/corrective action. Conduct internal investigations and craft written responses to third-party charges and inquiries with consultation from the law department. Participate in and/or lead ad-hoc projects supporting department and business objectives. Other duties as assigned or requested. Required Education Bachelor's Degree Substitutions Experience as a human resources generalist or experience with employee/labor relations Experience Minimum: 3+ years' of experience handling employee relations matters, including: coaching and educating management and employees on policy, procedures and practices, including making recommendations on performance management and discipline; conducting investigations and responding to allegations of workplace harassment, discrimination or retaliation; and researching and responding in writing to third-party charges. Preferred Experience Demonstrated experience leading collaborative, peer-based project teams Demonstrated experience participating on project teams Policy and procedure review, writing and re-writing Experiencing supporting multi-site and remote employees Knowledge, Skills & Abilities Extensive knowledge of employment and labor laws, regulations, caselaw and their application in a large, multi-site, multi-state environment Ability to absorb and apply new learning, particularly related to company culture, policies, procedures and practices Excellent verbal and written communication skills. Able to influence outcomes with patience, tact, follow-through, professionalism and confidentiality Ability to problem-solve "people conflict" issues at all levels of the organization Ability to balance the tension between thoroughness/attention-to-detail and efficiency Ability to work in a work environment that is fast-paced, customer-focused, results-oriented, collaborative and highly-matrixed. Ability to recover quickly from interruptions to resume focus on priority tasks Able to work well as part of a collaborate team, which includes being flexible and able to place the needs of the team or organization above their own personal interest Able to navigate and collaborate in web-based environments such as SharePoint and Intranet portals. Proficient in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) Required Licensure PHR, SPHR certification Travel Requirement: 0 - 25% Physical, Mental Demands and Working Conditions The physical, mental demands and working conditions described here are representative of those that must be met by an employee to successfully perform the essential function of their job. Reasonable accommodations will be made when necessary to enable individuals with disabilities to perform the essential duties of the position, to the extent that they do not cause undue hardship. Position Type: Office-Based Lifting: up to 10 pounds - Occasionally Lifting: 10 to 25 pounds - Rarely Lifting: 25 to 50 pounds - Never

Created: 2026-03-12