Front Desk Specialist

Front Office Specialist Salary: $20.78/hour - $31.16/hour The Front Office Specialist is a high-visibility, client-facing administrative professional responsible for ensuring exceptional service at our Administration lobby. This role represents the organization's values, professionalism, and operational excellence from the moment any visitor, vendor, or employee enters the space. This position must be energetic, enthusiastic, personable, and have a professional and polished appearance and demeanor. Secondary functions may include duties including, but not limited to, conducting detailed research, providing project and event support. This position will also support the Executive Team by submitting staff reimbursements, AP paperwork, serving as procurement card, travel and meeting coordinator. Essential Functions and Responsibilities: The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to this position. Providing personalized and welcoming customer service for any visitor, vendor, or employee entering the TRWD Administrative Building lobby. This includes but is not limited to, research to appropriately personalize greetings and conversations, assisting and directing guests, ensuring that their visit to TRWD is pleasant, professional and engaging. Demonstrate exemplary customer service and professionalism at all times Demonstrate initiative and resourcefulness by quickly understanding expectations, anticipating needs, and independently managing the details of tasks. Reliable in taking assignments and moving them forward without constant guidance, while still keeping stakeholders informed. Possess a high level of professionalism in actions and appearance Secondary Functions and Responsibilities: Provide support of the Executive Team, which may include but is not limited to: travel coordination (obtain approvals, flight, hotel, car rental, conference registration, per diem and expense reimbursement for select staff), procurement card coordination, (track and reconcile receipts, enter data in Workday) accounts payable and reimbursements; various coordination and administrative support as needed Assist with the meeting scheduling and coordinating of the Executive Team Cross train select Administrative Services staff to provide professional front desk services Meeting and event coordination including planning and implementation Ability to problem solve and identify opportunities for innovative solutions Coordinate assigned special projects which may be on-going or short-term Assist and support budget entry and reporting as assigned Provide backup support to Administrative Services team as assigned: including, but not limited to, answering phones, courier services and meeting/catering setups Maintain familiarity with strategic District levels of service Continuous improvement monitoring and innovation efforts Perform other duties as required Required Experience: Must have welcoming, professional demeanor and appearance Two to four years of administrative professional experience Proficiency in MS Office products such as Word, Excel, and other database applications Excellent communication skills including phone and email etiquette Must be flexible, personal, positive and cooperative Solid work ethic, attention to detail, initiative and resourcefulness Must be able to prioritize duties Desired Experience: Six or more years of administrative professional (hospitality or executive) experience Advanced Excel experience SharePoint experience Budgeting reporting experience Required Education/Certification/License: Bachelor's Degree OR High School Diploma/GED plus 4 years of professional or similar experience Valid Texas driver's license Desired Education/Certification/License: Bachelor's or Associate's degree from an accredited university in related field Success Factors/Job Competencies: Dependability reliable in attendance, punctuality and trustworthy in word and action Detail oriented conscious effort to focus on impactful specifics Organization plans, implements and follows up on multiple projects and reports Initiative identifies problems, recommends solutions and implements new processes Time Management prioritizes tasks as needed to complete on time Comprehension understands information verbally and in written form Writing compose e-mails, letters, etc. using correct spelling and grammar Communication uses verbal and written tools effectively Support maintains a strong customer service ethic in all interactions Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands: While performing duties of job, employee is occasionally required to stand, walk, sit, and use hand to finger, handle, or feel objects, tools, or controls, reach with hands and arms, balance, stoop, talk or hear. Employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment: While performing the duties of this job, the employee typically resides within an office or cubicle and may have occasional field work that will expose the employee to weather conditions prevalent at the time.

Created: 2026-03-12