Account Coordinator, Government Programs

Join Our Winning Team The Helper Bees (THB) was created to fill an obvious need in an underserved community. Inspired by love and brought to reality through passion and determination, The Helper Bees was founded to empower older adult citizens and their families in their search for quality, affordable in-home care providers. We do this by providing older adults the ability to easily review, choose, and access affordable quality in-home helpers. The Helper Bees mission is to be the best in the world at finding & fulfilling the needs of older adults. At THB, we define our company culture through our core values: Quickly iterate through solutions Seek ways to create immediate impact Bee the teammate you want to work with Ask questions, answer questions Take the time to celebrate wins Job Summary: As an Account Coordinator, you will support account management for enterprise level clients on the Government Programs team. You will build and maintain relationships with plan partners, manage projects tied to assigned accounts, and ensure client requests, escalations, and concerns are handled in a professional, efficient, and timely manner. You will play a key role in coordinating across internal teams and delivering accurate reporting to support account performance. Duties/Responsibilities: Cultivate long-lasting relationships with new and existing clients/customers Collaborate closely with cross functional teams to resolve issues and fulfill partner requirements efficiently Lead or support all client meetings with existing clients, taking charge of agenda development, allocation of follow-up tasks, and the efficient management of account teams to ensure optimal client engagement and satisfaction Actively participates in staff meetings and attends other meetings and seminars as needed Serve as a key liaison between various internal departments and external project stakeholders to ensure successful project delivery Manage tickets for assigned plan partners Assist with invoice management Assist with monitoring SLAs for assigned plan partners Contribute to the creation of compelling presentations for client reporting Compile and analyze data on a daily, weekly, monthly, and annual basis and be able to apply critical thinking to client reporting Create and execute specialized trainings by plan partner to promote growth Travel to client meetings and pull through events as required by the assigned plan partners Other: We're rapidly growing startup and a new team, there will be new opportunities and responsibilities that come your way as the role expands Performance Metrics: Revenue Growth (Support) Timeliness of Deliverables: % of tasks, reports, and client requests completed on or before deadline. Data Accuracy Rate: % accuracy in reporting, eligibility files, and documentation that informs business development and revenue tracking. Client Retention Rate (Support) Client Issue Resolution Speed: Average time to resolve client issues or escalations assigned. Client Satisfaction Feedback: Scores/feedback from client-facing interactions (e.g., responsiveness, professionalism, follow-through). Touchpoint Completion: % of scheduled check-ins, reports, or deliverables completed on time to maintain ongoing engagement. New Client Acquisition (Support) Proposal/Implementation Readiness: % of required implementation materials (crosswalks, reporting templates, process flows) completed accurately and on time for prospective clients. Internal SLA Adherence: Turnaround time for requests from Manager/Business Development team that directly impact prospective client success. Account Expansion (Support) Upsell/Expansion Enablement: % of expansion opportunities supported through accurate reporting, case studies, or success documentation provided to Manager. Cross-Sell Support Accuracy: Rate of error-free data and materials provided for expansion initiatives. Requirements: The Helper Bees is committed to building a workplace where diversity, equity, and inclusion are valued and prioritized. We are an equal opportunity employer that welcomes all qualified applicants without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any non-merit based or legally protected grounds. The Helper Bees provides reasonable accommodations to qualified individuals with disabilities during the job application and interview process. As part of our standard hiring process, selected candidates may be required to undergo a background check and/or drug screen. The Helper Bees was recently made aware of a fraudulent entity posing as our organization and requesting personal information. Please be aware of and protect yourself from scams. Visit the careers page of our website to view all current job openings.

Created: 2026-03-12